Trakdesk Reviews and Ratings

Easy to Use: Several users have found Trakdesk to be very user-friendly, with a clean customer portal that allows for easy ticket creation. The intuitive interface and the ability to easily find desired functionalities contribute to the overall ease of use.

Customizable Time Tracking SLAs: Many reviewers appreciate the customizable time tracking SLAs offered by Trakdesk. This feature supports custom calendars and start times, allowing users to tailor their service level agreements according to their specific needs.

Great Support: Trakdesk receives praise for its excellent support team. Reviewers mention that their feedback is well received and changes are implemented promptly. Additionally, the quick response time in fixing bugs, such as one being resolved within two hours, highlights the efficiency of the support provided by Trakdesk.