Name: Vaspian
Author: Vaspian

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Document Generation

File Sync

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

Asset Tokenization

Cloud Storage

Container Management

DevOps

Disk Based Backup

Fraud Detection

Hadoop-Related

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Requirements Management

SSL Certificate

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Data Loss Prevention

User and Entity Behavior Analytics (UEBA)

Security

Automotive

Catering

Church Management

Estate Planning

Hotel Management

Insurance Claims Management

Law Practice Management

Multiple Listing Service (MLS)

Vertical-Specific

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The Vaspian phone system is a business communications solution that aims to enhance customer experience and streamline operations. According to the vendor, this solution is suitable for businesses of various sizes, from small and medium-sized enterprises to large corporations. It is utilized by professionals and industries such as medical professionals, law firms, real estate agents, small businesses, and restaurants in the hospitality industry.

## Key Features

**Intelligent Call Routing**: According to the vendor, the system allows users to customize call routes with automatic call distribution (ACD) to ensure calls are directed to the appropriate department or agent. It is claimed that this feature can help reduce wait times and increase call resolution rates, ultimately improving customer experience. Additionally, the system is said to optimize call routing based on agent availability and skills, aiming to enhance operational efficiency.

**Call Queuing**: The system offers a call queuing feature that is designed to help businesses manage high call volumes efficiently. According to the vendor, callers are provided with estimated wait times and their position in the queue. Businesses can customize hold music and messages to enhance the caller experience.

**Call Recording & Monitoring**: The system allows businesses to record and monitor calls for quality assurance and training purposes. The vendor claims that this feature enables businesses to evaluate agent performance and provide feedback for improvement. Additionally, it is stated that call recording and monitoring can help ensure compliance with industry regulations and legal requirements.

**Voicemail to Email Transcription**: According to the vendor, the system allows users to receive voicemail messages as email transcriptions, providing easy access and organization. It is claimed that users can read voicemail messages on any device without having to listen to audio recordings, potentially improving response time.

**Auto Attendant**: The system offers an auto attendant feature that aims to provide an automated first impression to callers. According to the vendor, callers are greeted with a professional recorded message and provided with menu options for easy call routing. The vendor suggests that this feature can enhance customer experience by ensuring callers are directed to the appropriate department or extension.

**Multi-Location Integration**: The system supports the seamless integration of multiple locations into a unified phone system. According to the vendor, this feature allows businesses to connect remote offices and employees with ease, facilitating communication and collaboration across different locations.

**Failover Services**: The system includes built-in failover mechanisms to ensure uninterrupted service. The vendor claims that the system can automatically switch to backup circuits in case of internet or system outages, minimizing downtime and maintaining business continuity.

**SMS Messaging**: According to the vendor, the system enables businesses to send and receive text messages from their business phone number. This feature allows for quick and convenient interactions with customers and colleagues via SMS. The vendor suggests that businesses can utilize SMS for various purposes, such as appointment reminders, updates, and promotions.

**MMS Messaging**: The system supports the sending of multimedia messages to customers, including videos, images, and documents. According to the vendor, this feature enhances communication by allowing businesses to share visual content through MMS. It is claimed that businesses can engage customers with rich media messages for marketing campaigns.

**Group Messaging**: The system allows users to send messages to multiple recipients simultaneously. According to the vendor, this feature facilitates group communication and collaboration, enabling efficient distribution of important information to teams or departments.

Lingo is a telephony and VoIP software solution from Lingo.

Small Team

Standard

Plus

Lingo

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Starter

Premier

Google Voice

Vaspian

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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What is Vaspian?