Overall Satisfaction with Agiloft
We use Agiloft to track calls at our software helpdesk and mange requests by our software users. We are able to generate activity reports for our help desk staff, trainers, and software programmers. These reports allow us to provide better training for internal staff as well as our software product users. We are also provided valuable feedback for product improvement.
- Effective Training for our help desk staff
- Improved Training for our software product users
- Valuable feedback for product enhancements
- Valuable feedback for new product development
- Grows with us as we expand for the future
We were looking for a product in which all our employees could utilize successfully. We did not want our staff to be intimidated by a product too difficult use.
We wanted a product that would be user friendly for all our department staff (help desk support, trainers and programmers).