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USM - More Bang for your Buck!
Updated October 26, 2017

USM - More Bang for your Buck!

Chuck Bardram | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with AlienVault USM

We are using AlienVault Unified Security Management not only to monitor our own organization, but we also have a federation server to receive alerts from clients. This allows us to be proactive both internally and for our MSSP clients.
  • Ease of installation - The VMware OVA installation is very quick, and basically bulletproof. Once installed, the Setup Wizard gets you up and going rather quickly.
  • The availability of sensor plug-ins for the most common network devices is a real plus in getting operational quickly.
  • The USM user interface is easily navigable, and is laid out very well. It makes configuration and remediation very quick.
  • I'd like to see an auto-update feature. Having to manually update several times a week (times 2 servers) is a process I'd like automated.
  • Policy based email alerts can be difficult for new users to set up. I would like to see a Notification Wizard for this.
  • Have Asset Discovery more actively identify network devices. It seems to always detect Windows 7 systems as Server 2008, for example. Better interrogation and maybe plug-in recommendations.
In my opinion, AlienVault USM gives more bang for the buck than the more high-end products.
I feel that AlienVault Unified Security Management is well suited to small to medium sized businesses. The option to add additional stand-alone sensors, and ease of event/alarm forwarding make it easy to configure in most environments.

AlienVault USM Support

I find their support to be excellent. From the FAQ's to the tech docs, it is very easy to resolve most issues. The few times we worked with a support technician, they were always quick to resolve our issue. We are very pleased with the overall level of support!