Great product soon to be abandoned and destroyed by the new absentee ownership
June 24, 2019

Great product soon to be abandoned and destroyed by the new absentee ownership

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

USM Anywhere (SaaS)

Overall Satisfaction with AlienVault USM

We used AlienVault for a few years and were very satisfied with the product. Then, they got bought by AT&T and we are now in contractual and legal hell. In the past, both companies made changes to the operating agreements to meet our needs; AlienVault was good at helping us with regulatory requirements. This time during the contract renewal, they made promises about updating agreements again, but somewhere this got lost when both or customer manager and sales representative changed three times in short succession. Then, the legal team refused to even speak with us even after they originally agreed to during the negotiation. So, we've been ignored for months by multiple groups with no meeting scheduled all because their legal team is busy updating legal agreements due to the merger, which is exactly what we want! Another thing to consider: more marketing emails from all the other companies in the AT&T family, get your spam filters ready. Overall: good product, but we've spent more effort on managing the relationship than this is worth. We will consider other, even more expensive options, whose TCO will, in the end, be lower.
  • Your Points of Contact will change a lot
  • Your requests will be ignored
  • If you have unique requirements, you may be out of luck under the new AT&T regime
  • We pay you, you work for us, remember that
  • Get your house in order and don't leak the damage to your clients
  • Get more staff if you cannot handle the post-merger load
  • Retain your current employees
We stayed with AlienVault because we were already using them and the pain of switch wasn't worth it for the small gains we'd achieve. But after the purchase by AT&T, we will seriously rethink this.
If you have a basic solution with no special requirements, legal or technical, you can probably use AlienVault out of the box. If you need something slightly out of the ordinary, look elsewhere.