AlienVault USM, missing the versatility of the golden days.
August 03, 2019

AlienVault USM, missing the versatility of the golden days.

Magdiel Hernandez | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

USM Anywhere (SaaS)

Overall Satisfaction with AlienVault USM

We use AlienVault as our primary SIEM tool. Our SOC uses the tool to create alerts, monitor suspicious patterns, receive alerting, and investigate security incidents.
  • Creation of dashboards.
  • Creation of metrics that we utilize in our monthly reports.
  • We like the way alerts are being sent to us and the information they provide.
  • Their customer supports is the worst, and sadly this has been consistent every time we've had to reach out to them.
  • The account execs have ZERO flexibility regarding making deals and meeting us halfway.
  • The features do not work as advertised.
Honestly, pricing is the main reason. AlienVault was already purchased when I was hired as Director, and the company did not have enough budget for anything else. Implementation was subpar, very disappointing, and renewal was a nightmare.
While is well suited if you are small organization starting a security practice, AlienVault fails to deliver when it comes to medium or large corporations, as there is very little flexibility from the tool to create alerts. Also, plugins in this time are definitely not the way to go.