Overall Satisfaction with AlienVault USM
We use AlienVault as our primary SIEM tool. Our SOC uses the tool to create alerts, monitor suspicious patterns, receive alerting, and investigate security incidents.
- Creation of dashboards.
- Creation of metrics that we utilize in our monthly reports.
- We like the way alerts are being sent to us and the information they provide.
- Their customer supports is the worst, and sadly this has been consistent every time we've had to reach out to them.
- The account execs have ZERO flexibility regarding making deals and meeting us halfway.
- The features do not work as advertised.
Honestly, pricing is the main reason. AlienVault was already purchased when I was hired as Director, and the company did not have enough budget for anything else. Implementation was subpar, very disappointing, and renewal was a nightmare.