When it comes to your business, partner with someone who cares about your success
August 03, 2016
When it comes to your business, partner with someone who cares about your success
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise
Connectwise is used across our entire company- from sales and marketing, to finance, to our engineers. To date, it is the most critical line of business software used in our company. Our day-to-day operations are dependent on Connectwise.
Pros
- Ease of communication between teammates and departments.
- Customization of screens allows for each user and department to build out their ideal version of operating within the system.
- Automation via work flows and tracks saves times and prevents steps from being overlooked or forgotten.
Cons
- The mobile app is clunky.
- Users must pay for the mobile app - a feature most other software provides for free when you already have a subscription.
- Reporting features are still slightly tricky when building custom reports.
- Marketing has saved nearly 8 hours a month in from syncing contact lists by utilizing ConnectWise. That adds up to over 40 hours in a year. HUGE time and money savings.
- Thanks to ConnectWise's CampaignDirector, our company has been able to reduce marketing spend by nearly 2/3s while increasing revenue by 20%
- ConnectWise has allowed us to more accurately sell our engineers' labor, by the use of project templates. We know are able to predict accurately how long certain migrations should take, etc. increasing our ability to sell at an appropriate price.
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