When it comes to your business, partner with someone who cares about your success
August 03, 2016

When it comes to your business, partner with someone who cares about your success

Abbey Renee Colville | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise

Connectwise is used across our entire company- from sales and marketing, to finance, to our engineers. To date, it is the most critical line of business software used in our company. Our day-to-day operations are dependent on Connectwise.
  • Ease of communication between teammates and departments.
  • Customization of screens allows for each user and department to build out their ideal version of operating within the system.
  • Automation via work flows and tracks saves times and prevents steps from being overlooked or forgotten.
  • The mobile app is clunky.
  • Users must pay for the mobile app - a feature most other software provides for free when you already have a subscription.
  • Reporting features are still slightly tricky when building custom reports.
  • Manage Clients
  • Manage Projects
  • Manage Multiple Locations
  • Manage SLAs
  • Manage Time Tracking and Billing
  • Manage Scheduling and Dispatch
ConnectWise has allowed our team to function, often times remotely, while always being on the same page. Deadlines, SLAs, next phases of a project are all front of mind and easily seen.
  • Marketing has saved nearly 8 hours a month in from syncing contact lists by utilizing ConnectWise. That adds up to over 40 hours in a year. HUGE time and money savings.
  • Thanks to ConnectWise's CampaignDirector, our company has been able to reduce marketing spend by nearly 2/3s while increasing revenue by 20%
  • ConnectWise has allowed us to more accurately sell our engineers' labor, by the use of project templates. We know are able to predict accurately how long certain migrations should take, etc. increasing our ability to sell at an appropriate price.
IT Nation is by far one of the most beneficial conferences I have ever attended (and do so yearly). Beyond seeing the company strategy for the upcoming year, ConnectWise provides a plethora of leadership and business building courses. In addition, their dedication to partner success is second to none. I have not only found them extremely helpful with resource training, but also in best practices - even in instances where it doesn't involve their software.
If you're an MSP, look no farther than ConnectWise. Its ever-evolving platform allows for ease of communication company wide. We have increased our margin and bottom-line significantly, since when we first adopted ConnectWise. Its CRM tool isn't as comprehensive as other platforms, but I am hopeful that it will continue to evolve.

ConnectWise Manage Feature Ratings

Organize and prioritize service tickets
10
Expert directory
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
External knowledge base
9
Internal knowledge base
Not Rated
Customer portal
7
IVR
Not Rated
Social integration
7
Email support
10
Help Desk CRM integration
10