Overall Satisfaction with ConnectWise Manage
As an MSP, our organization uses ConnectWise Manage for all of our day-to-day activities, including customer support tickets, time management, contracts, billing, and inventory.
- Customer support tickets.
- Time Tracking.
- Inventory Management.
- Invoicing.
- Application speed is slow at times.
- Member security profiles are difficult to implement accurately.
- Built-in reporting and/or dashboards need to be developed further.
- Contributed to improving project management
- Contributed to adherence to SLAs
- Better information flow between departments
We used ManageEngine MSP in the past and found that the server software was unreliable and extremely difficult to get set up - specifically agent communication.