Three year user
July 14, 2017

Three year user

Bobby Rhone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Manage

As an MSP, our organization uses ConnectWise Manage for all of our day-to-day activities, including customer support tickets, time management, contracts, billing, and inventory.
  • Customer support tickets.
  • Time Tracking.
  • Inventory Management.
  • Invoicing.
  • Application speed is slow at times.
  • Member security profiles are difficult to implement accurately.
  • Built-in reporting and/or dashboards need to be developed further.
  • Contributed to improving project management
  • Contributed to adherence to SLAs
  • Better information flow between departments
We used ManageEngine MSP in the past and found that the server software was unreliable and extremely difficult to get set up - specifically agent communication.
ConnectWise Manage is excellent for growing MSPs.

ConnectWise PSA Feature Ratings

Organize and prioritize service tickets
10
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
IVR
Not Rated
Social integration
Not Rated
Email support
10
Help Desk CRM integration
10