ConnectWise Manage At a Glance
September 08, 2017
ConnectWise Manage At a Glance
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Manage
ConnectWise Manage is being used by the whole organization. It addresses, service tickets, billing, projects, campaignes, etc.
- ConnectWise Manage helps with all of our billing purposes, invoice creation, edits, etc.
- ConnectWise Manage aids in service tickets. Being able to escalate a problem and have the necessary parties involved and updated in a timely matter.
- ConnectWise Manage helps with our procurement department and collaborates seamlessly with it's counter part - ConnectWise Sell.
- What is both a pro and con in my mind is the amount of updates. Though I appreciate improvements in the application, it tends to break services - mainly billing. They can improve on testing more with the updates and understanding the ramifications and what will change or break before sending them out publicly.
- Positive impact on invoicing and reconciliation
- Positive impact on service tickets, projects, and the accuracy of both
- positive impact on allocation and tracking of hours
To be honest I was not involved in the picking of ConnectWise Manage and the competitors it has. I can tell you that we use all the whole ConnectWise suite - Manage, Sell, Automate, and Control.