1. Home
  2. Corporate Performance Management (CPM) Software
  3. Cube Reviews
  4. User Review of Cube
Great at it's Core, Customer Service Needs Some Work
August 18, 2023

Great at it's Core, Customer Service Needs Some Work

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cube

Cube software has really helped to streamline our month-end close reporting process. It's integration with Netsuite/Excel has allowed for quick and meaningful report generation that allows for total control with regards to displaying cuts and slices and dices of granular data. In my experience, once set up, it is very helpful.
  • Excel integration with netsuite
  • Ease of Use
  • UX is very user friendly
  • Customer Service
  • Import connection to netsuite always breaks
  • Excel Integration
  • Ability to create our own reports/models using Cube dimensions
  • Formulas
  • Positive - ability to do quicker and more meaningful financial analysis
  • Negative - Connection to netsuite always seems to break right when we need it most and it is incredibly frustrating. Hopefully this will be fixed soon though

Do you think Cube delivers good value for the price?

Yes

Are you happy with Cube's feature set?

Yes

Did Cube live up to sales and marketing promises?

Yes

Did implementation of Cube go as expected?

Yes

Would you buy Cube again?

Yes

I think Cube is very useful to have for a small to medium sized company, especially if you are solely relying on pulling netsuite reports in order to perform financial analysis on your company's numbers. It adds so much more financial visibility into our analysis and subsequent month-end close reporting. That being said, I think Cube definitely needs to sort out some of its customer service mishaps - they are friendly and helpful, but don't always get the job done well for us, or in a timely manner.

Cube Feature Ratings

Not Rated
Long-term financial planning
Not Rated
Financial budgeting
Not Rated
Forecasting
Not Rated
Scenario modeling
Not Rated
Management reporting
Not Rated
Not Rated
Financial data consolidation
Not Rated
Journal entries and reports
Not Rated
Multi-currency management
Not Rated
Intercompany Eliminations
Not Rated
Minority Ownership
Not Rated
Local and consolidated reporting
Not Rated
Detailed Audit Trails
Not Rated
Not Rated
Financial Statement Reporting
Not Rated
Management Reporting
Not Rated
Excel-based Reporting
Not Rated
Automated board and financial reporting
Not Rated
XBRL support for regulatory filing
Not Rated
Not Rated
Personalized dashboards
Not Rated
Color-coded scorecards
Not Rated
KPIs
Not Rated
Cost and profitability analysis
Not Rated
Key Performance Indicator setting
Not Rated
Benchmarking with external data
Not Rated
Not Rated
Flat file integration
Not Rated
Excel data integration
Not Rated
Direct links to 3rd-party data sources
Not Rated
Not Rated
Pixel Perfect reports
Not Rated
Customizable dashboards
Not Rated
Report Formatting Templates
Not Rated
Not Rated
Drill-down analysis
Not Rated
Formatting capabilities
Not Rated
Integration with R or other statistical packages
Not Rated
Report sharing and collaboration
Not Rated
Not Rated
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Versioning
Not Rated
Report Delivery Scheduling
Not Rated
Not Rated
Pre-built visualization formats (heatmaps, scatter plots etc.)
Not Rated
Location Analytics / Geographic Visualization
Not Rated
Predictive Analytics
Not Rated
Pattern Recognition and Data Mining
Not Rated
Not Rated
Multi-User Support (named login)
Not Rated
Role-Based Security Model
Not Rated
Multiple Access Permission Levels (Create, Read, Delete)
Not Rated
Report-Level Access Control
Not Rated
Single Sign-On (SSO)
Not Rated
Not Rated
Responsive Design for Web Access
Not Rated
Mobile Application
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated