LANDesk now Ivanti a beneficial tool for the HelpDesk
November 02, 2017
LANDesk now Ivanti a beneficial tool for the HelpDesk
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with LANDesk Management Suite
LANDesk Management Suite is primarily used as a provisioning, monitoring and management tool within our organization. We have standard images built and deployed to new baremetal computers with LANDesk. We also use LANDesk to update Windows computers and monitor licensing. It is used by a subset of 250 employees. The problem it addresses is a single pane of glass tool to deploy, manage and monitor computers.
- Imaging- using ImageX or another tool you can use LANDesk to scan your network and automatically deploy to bare metal computers when they first connect to the network based on PXE Boot.
- Management- you can use LANDesk to push software applications, windows updates and monitor the inventory of each PC in the system. You can trigger reports based on system changes to ensure your user population is not doing anything out of the ordinary. It also has remote control capabilities to allow your help desk to see what is happening on a user desktop.
- Monitoring- you can use the software license management portion of LANDesk to scan PC's and automatically generate compliance reports based on your thresholds for any software package detected in the environment. It scans both Add/Remove programs as well as the programs folder.
- Configuration can be tedious and takes some time. Once you become familiar with the many aspects of the system it can go faster.
- Setting up software deployment can be frustrating due to unknown system responses given. A better FAQ on return codes would be helpful.
- Setting up automated patching is a long process.
- LANDesk had a positive impact on ROI based on the time that it removed from our provisioning tasks. Our environment previously took an entire day to deploy to bare metal. After setting up LANDesk we could deploy a new PC in a few hours.
- Another positive impact was on Software Deployment. Instead of having to send an associate deskside we could push an application automatically to a PC based on pre-defined scenarios. The Self Service Application portal was also beneficial to provide updates that a user could install at their leisure.
We did not evaluate any other options.