Item: Oracle Sales
Rating: 8
Author: Verified User

Overall Satisfaction with Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Use Cases and Deployment Scope

Our company is using Oracle Engagement Cloud in a handful of departments who need to keep track of sales related accounts. We have used a handful of different CRM and Sales Tracking products, but know that Oracle is one of the major players in this field. Since switching accounts over to Oracle Engagement Cloud years ago, and since the recent conversion from Oracle Sales Cloud, there have been ongoing issues with bugs and other features having issues that have been a real pain to have to deal with. While this is a good product, there is definitely room for quite a bit of growth.

Pros and Cons

Pros

The fact that Oracle Sales Cloud is scale-able is one of the great things that we love about the product.
Being able to customize the program, and that there are constant upgrades that continue to roll out, makes me hopeful for a greater product in the near future.
The user interface is friendly to use and allows for instantaneous editing of things that have just been added.

Cons

Getting new users cross-trained on this program has been a bit of an issue at times.
From an administrative point of view, managing users and managing the system can be a bit overwhelming at times.
Some days it can feel like a never-ending click fest to get to what you actually need to get to. For some things, I wish there were an easier way to access them.

Return on Investment

This product has allowed us to increase the productivity of our Sales Team.
This program has allowed us to centralize reporting, which has lead to an increase in our marketing teams' productivity.
We have been able to get rid of other programs in place of this one, which has in turn helped us save money.

Likelihood to Recommend

As a CRM for sales tracking and account tracking, this product does a great job. Being able to use a company like Oracle with vast amounts of support behind them makes me feel secure that, if I do run into issues, I know someone will be there to help me figure things out or answer any questions that I have about the program.
I can't say that we have found any scenarios where this program would be less appropriate to use because our company has many different uses for CRM products, to keep track of our clients or people who are interested in our clients.

Evaluating Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud) and Competitors

Alternatives Considered

The other programs that my company and I have used that are similar to Oracle Engagement Cloud are options from Salesforce, Zoho, and BPM Online. While Oracle offers a lot of options for sales tracking, there are other options out there that are coming close to giving them a good run for their money.

Integrating Oracle CX Sales (formerly Oracle Engagement Cloud and Oracle Sales Cloud)

Ease of Integration

This program has been able to integrate very well with other programs we use. We were able to take advantage of the API functionality and integrate with a bunch of other reporting, CRM, sales, and a handful of other programs we use on a daily basis. This program allows for easy integration and was a breeze.

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