Item: PDQ Deploy & Inventory
Rating: 10
Author: Jim Ryan

Use Cases and Deployment Scope

We use PDQ Deploy across our entire network of 250 computers. We know we can get Microsoft Security updates from WSUS or Patch Tuesday. But want do we do with all of the other browser, Flash PDF readers / writes and other common apps that are on our computers today. We use PDQ Deploy to push pre-built packages (by PDQ) to update the computers in one quick step.

Pros and Cons

Updated patches as soon as they are release from vendors
Integrates seamlessly with PDQ Inventory
Easy to re-deploy failed updates

As good as there email support is.. would like a live operator option
Some updates are hard to understand when 5 versions of the same program exist
Thats about it, PDQ deploy is the best out there

Return on Investment

1/2 day payback on this tool
Really need PDQ inventory to take full advantage
Still a 1/2 pay back with both tools

Alternatives Considered

The only other product on the market is Ninite, the major disadvantaged of Ninite you need to build you own packages and scripts for deployment. I would much rather download the packages and manager the software in this fashion then to take all of the time to do it Ninites way. I would need to go find and keep update date in the industry when a vendor updates something... I have not time to do this Please Choice PDQ.

Usability

The interface is straight forward and guides you through the process there. PDQ keeps track of the when new updates are made available writes the scripts and all l you need to do is push the button. (Mr George Jetson) Now with the download done you just sit back worry free and watch the software install in 1% of the time it would take to take care of the PC manually.

Support Rating

The support right now is only by Email, they reply very quickly and actually check back up on you.
There is talk of going to a paid phone support model that would be great for those who have special deployments and need help.
But the cost they put in there survey was way to high... I would only pay the standard 20%

Key Insights

Do you think PDQ Deploy & Inventory delivers good value for the price?

Yes

Are you happy with PDQ Deploy & Inventory's feature set?

Yes

Did PDQ Deploy & Inventory live up to sales and marketing promises?

Yes

Did implementation of PDQ Deploy & Inventory go as expected?

Yes

Would you buy PDQ Deploy & Inventory again?

Yes

Likelihood to Recommend

To stay compliant we need to keep all 3rd part apps up today. Google chrome, Firefox PDF readers, and Flash are the some of the biggest issues in my eyes. We do not give out admin rights to user so IT must install all updates; If I had to walk around even once a month and update all of these apps I would have not time for any other work. There 80-100 hours of work to do this. No organization has this type of money to do every month. That why we use PDQ products.... it pays for it self the first time you use it. Its like gaining 1/2 an IT guy using this simple tool

PDQ Deploy the best software in my IT tool box

Overall Satisfaction with PDQ Deploy