In my opinion, don't buy into their marketing! I feel Questrade is a complete waste of time and don't stand behind their promise of customer service. In my experience, I was ignored for months....
November 09, 2022

In my opinion, don't buy into their marketing! I feel Questrade is a complete waste of time and don't stand behind their promise of customer service. In my experience, I was ignored for months....

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Self-directed Investing

Overall Satisfaction with Questrade

Questrade is a trading platform that is supposed to help with achieving this goal. It is a discount brokerage that is supposed to help trading for low rates on international markets.
  • Marketing
  • Affiliate marketing
  • Onboarding
  • Customer service
  • Online experience
  • Document validation
  • Identity verification
  • Independent trading
  • Cheap trading
  • Freedom
  • In my experience, Questrade has delayed me for months! I feel it's a waste of time
  • I don't know how they deserve such high ratings, maybe they buy marketing and reviewers. In my opinion, don't buy into their sales pitch!!!

Do you think Questrade delivers good value for the price?

No

Are you happy with Questrade's feature set?

No

Did Questrade live up to sales and marketing promises?

No

Did implementation of Questrade go as expected?

No

Would you buy Questrade again?

No

I feel that Questrade was a completely waste of time! In my experience, they couldn't onboard me for a few weeks, then I wired them 25k, which they refused to deposit, requesting additional documentation. I sent the documents on the same day, they were "pending" for two weeks. In my experience, I followed up with their support, they returned a canned email. Eventually, the money was returned back to me, the documents are still "pending" as of this writing, months after submitting.