Salesforce Education Cloud Review
November 04, 2025

Salesforce Education Cloud Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Higher Ed

Overall Satisfaction with Salesforce Education Cloud

Education Cloud addresses kind of those common business processes you see in higher ed. It does K through 12 as well, but obviously we use it for higher ed. So we use it for things like recruiting, so collecting web forms and running marketing campaigns for prospective students, running campaigns and collecting data for them to complete their application. Once they matriculate, we try to target them with various promotional campaigns. There's also an advising tool in Education Cloud, which is if you just think about Service Cloud and apply that to education advising students on anything from do I have enough credit to graduate, I want to change my major, how do I do that? Is this transfer credit equivalent? So a lot of case processing for current students. And then there's a significant alumni feature as well. So having a portal for the alumni, the university to engage and track various metrics about them.

Pros

  • I would say, everything I just said, you can kind of see Marketing Cloud or Service Cloud or Experience Cloud there. I would say the service cloud aspect, that student advising is one of the strongest use cases for Education Cloud.

Cons

  • I think that the recruitment features of the product are still in their infancy. I think the advising solution is very mature. The experience cloud solution is very mature, their recruitment solution getting there, but if I had to pick one, that's what I'd say there's some room for improvement or just maturity overall and how they're handling some of that.
  • I would say when you talk about recruiting students, there's a massive implication for ROI, right? If we're collecting the right data, if we're able to action that data into marketing campaigns to get students to complete their application and try to come to the university. And then there's, if you will, a customer retention component with advising, right? Where you want the students at the university to be well taken care of, you want their needs be met and tracked appropriately. So I think that has massive ROI implications.

Do you think Salesforce Education Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Education Cloud's feature set?

Yes

Did Salesforce Education Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Education Cloud go as expected?

Yes

Would you buy Salesforce Education Cloud again?

Yes

I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

Salesforce Education Cloud Feature Ratings

Not Rated
Student Attendance Tracking
Not Rated
Student Health Information
Not Rated
Grade Book Management
Not Rated
Student Background Records
Not Rated
Student and Parent Portal
Not Rated
Transcript Management
Not Rated
Integrations with 3rd-Party Education Technology
Not Rated
Online Registration Management
Not Rated
District Communications, such as messaging and alerting
Not Rated
Roster Management
Not Rated
Platform Customization
Not Rated
Teacher Self-Service
Not Rated
Student Data Security
Not Rated
Community Support
Not Rated
Class Scheduling
Not Rated
State and National-level Reporting
Not Rated
Compliance Support
Not Rated
Teacher and Parent Mobile Application
Not Rated

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