Salesforce review from an end user
March 20, 2021

Salesforce review from an end user

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)

Salesforce [Lightning Platform (formerly Salesforce App Cloud)] is used as our system of record for all customer interactions. We keep information about accounts, opportunities, contacts, and much more.
  • It's a great way to organize your interations
  • With custom reports, you can drill into the data
  • It would be great if you didn't need a customer outreach tool in addition, but instead could email or call directly from SFDC.
  • Without Salesforce, we wouldn't be able to realize the volume of sales that we have as a company, so the ROI is clearly worth it.

Do you think Salesforce Lightning Platform delivers good value for the price?

Not sure

Are you happy with Salesforce Lightning Platform's feature set?


Did Salesforce Lightning Platform live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Salesforce Lightning Platform go as expected?

I wasn't involved with the implementation phase

Would you buy Salesforce Lightning Platform again?


I understand that it is one of the more expensive CRMs. It wouldn't make sense to have for a small company with only a few customers. For SAAS companies with lots of customers, this is a great option!

Salesforce Lightning Platform Feature Ratings

Ease of building user interfaces
Platform management overhead
Not Rated
Workflow engine capability
Not Rated
Platform access control
Services-enabled integration
Development environment creation
Not Rated
Development environment replication
Not Rated
Issue monitoring and notification
Not Rated
Issue recovery
Not Rated
Upgrades and platform fixes
Not Rated