Salesforce review from an end user
March 20, 2021
Salesforce review from an end user
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Salesforce Lightning Platform (formerly Salesforce App Cloud)
Salesforce [Lightning Platform (formerly Salesforce App Cloud)] is used as our system of record for all customer interactions. We keep information about accounts, opportunities, contacts, and much more.
Pros
- It's a great way to organize your interations
- With custom reports, you can drill into the data
Cons
- It would be great if you didn't need a customer outreach tool in addition, but instead could email or call directly from SFDC.
- Without Salesforce, we wouldn't be able to realize the volume of sales that we have as a company, so the ROI is clearly worth it.
Do you think Salesforce Lightning Platform delivers good value for the price?
Not sure
Are you happy with Salesforce Lightning Platform's feature set?
Yes
Did Salesforce Lightning Platform live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Salesforce Lightning Platform go as expected?
I wasn't involved with the implementation phase
Would you buy Salesforce Lightning Platform again?
Yes
Comments
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