An important tool for troubleshooting networks
December 18, 2020

An important tool for troubleshooting networks

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Engineer's Toolset

It is currently being used by a select number of engineers in the networking team. We use it for scanning and discovery, temporary monitoring, troubleshooting and issue analysis. More long term monitoring is done within our SolarWinds Orion server. It has been extremely useful in diagnosing and pinpointing network issues over the years.
  • Network Discovery.
  • Real-time monitoring.
  • Troubleshooting intermittent issues.
  • Slow to load individual components.
  • Not easily portable to new device.
  • Single user license model.
  • Easier implementation for new services.
  • Shorter outages to end users.
  • Reduction in troubleshooting time for intermittent issues.
  • SolarWinds Network Performance Monitor (npm), SolarWinds Network Configuration Manager (NCM), SolarWinds IP Address Manager (IPAM) and SolarWinds VoIP & Network Quality Manager (VNQM)
These tools complement the Engineer's Toolset. They are excellent at detecting most issues and at keeping the network monitored and protected. However, when it comes time to dig into an issue, especially a hard to fix intermittent issue, these products lack the granularity of monitoring needed for these types of issues. Having said that the toolset is not made to do full time enterprise level monitoring. With these tools and the toolset I am able to have a more complete view of the network and deliver higher levels of service and quicker responses to issues.

Do you think SolarWinds Engineer's Toolset delivers good value for the price?

Yes

Are you happy with SolarWinds Engineer's Toolset's feature set?

Yes

Did SolarWinds Engineer's Toolset live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Engineer's Toolset go as expected?

Yes

Would you buy SolarWinds Engineer's Toolset again?

Yes

SolarWinds Network Performance Monitor (npm), SolarWinds Network Configuration Manager (NCM), SolarWinds IP Address Manager (IPAM)
I have found the toolset especially useful for scanning subnets to discover devices, and for setting up temporary real-time monitors when we are troubleshooting or setting up new connections. The most useful aspect has been the ability to apply the tools to help troubleshoot and pinpoint intermittent issues. More general tools like Orion often do not have the granularity to detect issues like intermittent packet loss which are especially impactful to applications like Voice. The toolset gives us another level of capability to dig into issues.