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Unidesk Virtual Desktop Management Product Review
Updated March 01, 2016

Unidesk Virtual Desktop Management Product Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

2.8.3.2

Overall Satisfaction with Unidesk

We use Unidesk to deploy and manage over 100 non-persistent virtual desktops within our organization. It is used across many departments, but is solely managed by the Information Technology Department. It provides a simple, friendly platform for developing customized virtual desktops that requires minimal time to manage.
  • Takes the complexity out of the virtual desktop development process.
  • Provides responsive, quality product technical support.
  • Stays current with competitors in terms of features and standards.
  • More hands-on support while bringing Unidesk into a new environment would be useful.
  • More formalized training for those new to the product (I actually believe Unidesk has already developed something to address this).
  • It is helping to reduce our desktop hardware footprint and extend the lifespan of existing desktop hardware.
  • It has made it easy to scale our persistent virtual desktop environment with minimal time and effort.
  • As with any new service, it does require the allocation of resources that were not required previously, but that is true of any VDI implementation.
Unidesk provides a very simple to use interface that makes it easy to use and manage. Everyone in our department wears many hats, so minimizing complexity is essential to our ability to manage a stable system with minimal overhead.
It is a great product, but as with any product that requires constant updates, it is important to set reasonable expectations around the time and resources needed to maintain this product once it is in place. While it is relatively simple, it does require ongoing management, particularly as the number of desktops and application layers increase.

Using Unidesk

100 - Users are from all across the organization, including Admission, Information Technology, Finance, and many faculty.
2 - People need a basic understanding of what a virtual machine is and how the Unidesk application layering works.
  • Allowing secure remote access to network resources from off site.
  • Enables IT to provision a new desktop very quickly; particularly useful for on-boarding.
  • Simple management console that requires minimal time to manage.
  • We have been able to decrease the ratio of computers per user, thus decreasing our hardware footprint.
  • This could be a good fit for part time employees or those who travel a lot.
Unidesk has been a solid product for us. We continue to rely on its simplicity and scalability.