traditional rules-based chatbots or modern AI-driven conversational agents, this category is the central location for evaluating all chatbot technologies installed … Chatbot platforms simulate human-to-human conversations and provide website visitors or application users with information via …
Session Border Controllers are devices or appliances used in VoIP networks that govern many functions, such as initiation and termination of communication sessions (e.g. a call), event prioritization, transcoding for simultaneous sessions, and also perform security functions.
Financial Close software provides reconciliation management, tasks assignment and checklist to ensure an orderly financial close process.
Web and video conferencing tools provide real-time communications in which multiple computer users, all connected to the Internet, see the same screen at all times in their Web browsers. Some Web conferencing systems include features such as texting, VoIP (voice over IP) and video.
Revenue Management Software helps companies adhere to sometimes complex revenue reporting standards applied to digital services and subscription-based revenue from contractual or recurring billing. It can help maximize revenue from digital and telecommunications services via analyses of money stream…
Corporate Performance Management (CPM) software provides a unified platform for strategic and financial planning. They are able to integrate budgeting, forecasting, and reporting with analytics to drive data-informed decisions. CPM solutions also help organizations optimize performance by linking op…
Video Conferencing Equipment is the audiovisual hardware, including cameras, microphones, speakers, remote controls, etc., that enables video conference calls.
Software that supports highly personalized and relevant communications delivered across a variety of interactive channels and that enable optimization, channel integration, and institutional memory of the customer.
Data governance software allows organizations to organize, manage, and protect sensitive information effectively. It can automate audits and data capture, improve workflows, and prove compliance.
Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.
Ad serving describes the technology and service that places advertisements on web sites.
Market intelligence software determines what intelligence is needed, collects it by searching its environment and delivers it to marketing managers who need it. Marketing intelligence software can be deployed using an on-premises or software as a service (SaaS, or cloud-based) model. These systems t…
Identity Management (IdM) is essentially about creating, maintaining, and retiring individual enterprise accounts for IT security. Identity and Access Management (IAM) systems encompass this but also provide a framework that goes beyond digital identities to providing access to users in various role…
Business process management (BPM) is a systematic approach to managing and optimizing a company's business processes, with the goal of improving corporate performance. BPM usually involves designing, modeling, implementing and measuring workflows and business rules, thus helping companies to refine …