Route

All About Route

Route offers a connected suite of post-purchase solutions for online retailers. With Route, merchants can optimize their post-purchase experience, increase customer lifetime value, and differentiate their brand by offering customers:

• Package tracking built for the needs of modern consumers.
• Order protection against loss, theft, or damage.
• Genuine customer engagement from purchase to delivery.

With these solutions, Route transforms the post-purchase journey from an undervalued afterthought into a loyalty-generating customer experience.

Benefits of Route

Don’t leave the last mile of your customer experience to chance in the hands of third-party carriers. By adding Route’s post-purchase solutions to the customer experience, online merchants:

• Take control of the brand experience from checkout to delivery.
• Increase conversion, loyalty, and customer retention.
• Reduce support costs, claims resolution time, and frustration.
• Give customers confidence and peace of mind at checkout.
• Get valuable insights into claims filed by customers.