BlackLine

Store Documentation

Reminders on when tasks are not complete

Keeping a chain of command for controls purposes

Interface not intuitive

Difficult to set up new tasks

Due dates for tasks not intuitive

Reconciles two sets of data

Identify Duplicates in uploaded data

Ability to set up match sets of many different kinds of data

It's not as easy to use as some other platforms

Requires advanced training to be able to use at intermediate level

It would be great if one can see their notes as opposed to having to click a link

Version Control

Streamlining Workflows

Dependencies

Automated Matching Rules

Flexibility in changing task dependencies/types/etc.

Maintains certification records, clearly showing reviews and approvals of tasks and reconciliations.

It has multiple reconciliation templates, allowing the user to find the best template for their needs.

It includes useful metrics and visuals to help the user keep track of their assignments and tasks/reconciliations that are coming due.

Make it easier to customize reconciliations and templates to suit the user's needs better.

Improve the user interface to make it easier to navigate and find the areas you're looking for.

Make the bank reconciliation matching module more user-friendly. It is difficult to create rules and modify data import without contacting support.

excellent support from our partners

very knowledgeable Project Manager for project implementation

Excellent professionals participated during we run the RFP

Their prices are pretty high

The interface is very clean and easy to navigate, making it very user friendly.

The ability to communicate with preparers and approvers within the platform is a great feature.

The ability to easily export items to PDF is great for auditing and documentation purposes.

My only recommendation would be better reporting. The reporting feature is very customizable, but there are certain reports that do not exist or are difficult to find.

Tasks feature

Integration with SAP

Reconciliations easy and clean

Fast

allows me to manage my time efficiently

Improve Variance analysis to be more user friendly without need of downloading in excel

Integrations with other tools like ReconNet - Trintech product for Credit Cards recs

More flexibility in the grouping - sometimes groups done by currencies left me with more recs to complete

Account Reconciliations

Journal Entries

Tasks

Would like to have some out of the box examples on how to automate journals

Need to have a easier way to put custom screens/data on the home screen

Would like to have the ability do more on the mobile app

Reconciliations can be set up in many different ways, however you need, and is very easy to use.

Tasks have made it so we always know where we are at as individuals and as a team. If someone is behind, we can view that, and someone can jump in and assist when necessary. A very team-friendly addition.

The journal entries function is a great process as there is a definite separation of duties and an audit trail that cannot be edited, which can be provided upon request. When it can be set up to automatically "speak" to your accounting system, the process is even better as there is limited manual touching.

I have not found the customer community to be as helpful as we were told it would be.

When setting up our Matching abilities, we did not have a team big enough to have one or two people 100% focused on that set up and it took longer than we anticipated because of that. It was understandably upsetting/frustrating for the BlackLine set-up team, but it should have been something they were aware of as it was explained that we had limited staff and could not give 100% to this project until it was complete. We were able to give them a small amount of time each week.

Deleting/removing tasks or duplicate reconciliation accounts is not always easy to do, and requires someone with quite a bit of knowledge of the admin side to walk someone through it.

Intuitive User Interface

Reconciliation Management

Task Management

Amortization Schedules

Integration with other Apps

Additional Inter-company Features

Automation

Audit Trail

Documentation

Better response time on support tickets

User friendly

efficient

ease of searching for applications

verifying invoice amounts

Reporting

User access provisioning

Connects to Tableau

Connects to multiple ERP systems

Dashboards

App bugs

Account recons

Reporting

Matching

Connecting to SAP

Automating recurring manual steps

Visibility to leadership

Less time spent initially acting upon tickets

Better connectivity with ERPs other than SAP

Provide a list of choices for generally requested customizations

Scalability to be able to start small and then continue to expand the use of BlackLine with additional modules

The implementation process is smooth and it is nice to have dedicated support throughout the process

Customer focus of hearing what users want to see for future products

It is a bit daunting to implement at first

Change management with internal Finance teams

Transaction Matching

Automation

Reporting

Education Documentation

Commenting on transactions

Easier ways to rebuild match sets and data sources

Automation

Tasks

Data Storage

We need more flexibility with usage on portable devices

Better responses to our BL Support Cases

Less System Issues

Automate

Manage risk

Drive efficiency

APIs

Ease of use

Organization

Support

Security

Design Options

Aesthetics

Organization structure

Access management

Customer Support is AMAZING

Everything is user friendly

BlackLine cares about listening to customer's needs.

Daily certification!

Being able to maintain seeing the reconciliation while entering a comment.

User groups for industries (financial institutions)

Account visibility

Efficiency

Automation

More information to the users of all the BlackLine capabilities

Matching

Amortization Schedules

To me, It doesn't feel intuitive or as user friendly

Great customer service

Application always works

Many product offerings

Getting data from ERP can be challenging

no need for spreadsheets

Easier way to find an answer in the Community center. I ask a question and see a lot of customer comments, and but I'm looking for the instructions to do something.