Overview
What is BMC Track-It!?
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
BMC Track-It!....tried and true.
BMC Track-It! - Perfect for a smaller IT Department
BMC Track-It! Offers a lot, if you're willing to sift through the configs.
A help desk system that is good for tracking requests
Powerful Ticketing system with good customization options
Track-IT! is perfect for the 10-50 member IT team.
Just an occasional user's perspective
BMC Track-It! is Great for Small Business
BMC Track-It: not just a ticketing system
BMC Track-It!
BMC Track_IT
However, it does not contain all …
Build your ticketing system the way you want and need, but watch for GIGO
BMC Track-It! works well under pressure
Use Track-It!
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Software and hardware inventory tracking (15)6.868%
- Asset relationship management (12)6.363%
- Asset lifecycle monitoring (12)6.161%
- License management (15)5.757%
Pricing
What is BMC Track-It!?
BMC's Track-It! (formerly Numara Track-It!) is an IT asset management, IT help desk, and license management solution.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Flycast Partners | Demo BMC Track-It! to FootPrints Introduction #1 5.15.15
Flycast Partners | Demo BMC Track-It! To FootPrints Incident Management #2 5.15.15
Flycast Partners | Demo BMC Track-It! to FootPrints Work Flows and Reporting #4 5.15.15
Features
IT Asset Management
IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making
- 6.8Software and hardware inventory tracking(15) Ratings
Discovery and management of hardware and software inventory
- 5.7License management(15) Ratings
Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed
- 6.1Asset lifecycle monitoring(12) Ratings
Monitoring asset lifecycle from acquisition to retirement
- 4Contract management(9) Ratings
Tools to assist in managing purchase orders and contracts
- 6.3Asset relationship management(12) Ratings
Asset relationship management is the ability to see relationships between assets to help with troubleshooting
Product Details
- About
- Tech Details
- FAQs
What is BMC Track-It!?
BMC Track-It! Video
BMC Track-It! Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(41)Attribute Ratings
Reviews
(1-4 of 4)Track-It
- accepting tickets
- assigning tickets
- Inventory
- repoting
- solutions
- email to ticket
- Auto assign
- Software and hardware inventory tracking
- 90%9.0
- License management
- 60%6.0
- Asset lifecycle monitoring
- 70%7.0
- Contract management
- 40%4.0
- Asset relationship management
- 60%6.0
- Central location for IT tickets
- asset management
BMC Track-It!....tried and true.
- Asset Management
- Help Desk Ticket Management
- Change Management
- Interface is outdated compared to others
- Initial setup was difficult
- Ease of use for Ticket tracking
- Single pain of glass to keep track of support issues and asset management.
- Active Directory integration was necessary for us.
- Software and hardware inventory tracking
- 80%8.0
- License management
- 80%8.0
- Asset lifecycle monitoring
- 70%7.0
- Contract management
- 70%7.0
- Asset relationship management
- 80%8.0
- Overall a good investment on initial purchase
- Is more expensive than some of the other vendors
- Difficult to get support help with license when the renewal was forgotten.
BMC Track-It! - Perfect for a smaller IT Department
- Track issues from certain staff - allows IT to notice if there are trends
- Create buckets in order to sort tickets and issues
- Assign tickets to specific technicians in order to promote accountability
- Not very easy to delete users or certain "tags" such as resolution codes, subtype, etc
- End users can create accounts and use up a license without being specifically provisioned
- Only simplistic ways to sort tickets
- Assign tickets to IT technicians
- Create SLAs in order to track issues
- Have an easy to view UI that lets technicians easily see their workload
- Software and hardware inventory tracking
- 30%3.0
- License management
- 30%3.0
- Asset lifecycle monitoring
- 40%4.0
- Contract management
- 10%1.0
- Asset relationship management
- 50%5.0
- Easily able to see productivity of technicians
- Able to answer to SLAs due to easy view
- Limited amount of reports, a lot of data is missed that could be used to prevent further issues
- There are a LOT of self-help documents to help get it configured.
- The email integration is fairly simple.
- Configuration is convoluted in my opinion. Getting the email to flow how you'd like is difficult.
- A lot of the configuration option names aren't very clear. It seems they use their own terminology for things I would have never guessed.
- Support is lacking - asking them for help always results in them directing you to a KB article. Sometimes you just want hand holding.
- Email integration
- Mutiple-tech support
- User self-help password reset
- Knowledgebase
- Software and hardware inventory tracking
- N/AN/A
- License management
- N/AN/A
- Asset lifecycle monitoring
- N/AN/A
- Contract management
- N/AN/A
- Asset relationship management
- N/AN/A
- The configuration is a bit daunting. We had the software for two years and never got it configured quite right.
- Spent a lot of wasted time trying to get the software to do what we wanted.
- We paid for licensing for two years and spent quite a few hours mailing back and forth with support. Overall, a loss.