Overview
What is GoTo Resolve?
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one…
GoToResolve can be a good product for other but not really suitable for us.
User in a medium sized school district.
Headed in the right direction
Your all in one support maverick.
GoTo Resolve to resolve all your IT Incidents...
A Help Desk Ticket Management Solution for Small to Medium Businesses
A great support tool
GoTo Resolve: Your All-in-One Support Maverick for Effortless Operations
Best remote access software
GoTo Resolve is our GoTo for remote support!
A handy tool for all your remote desktop needs
Highly Recommended
A Go-to Software!!
Great Software, would recommend!
How GoTo Resolve Differs From Its Competitors
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Seamless remote access and ticket management always helpful for the end users to get some support from IT team in less amount of time.
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Multiple concurrent sessions (33)9.797%
- Attended device access (39)9.595%
- Multiple-display support (33)9.393%
- Unattended device access (34)8.787%
Reviewer Pros & Cons
Pricing
GoTo Resolve Free
$0
GoTo Resolve MDM
$2.75
GoTo Resolve Remote Support
$40
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
Management Tasks
Various tasks required to keep systems running smoothly
- 7.3Patch Management(16) Ratings
Patch management involves acquiring, testing, and installing multiple patches (code changes) to an administered computer system.
Remote Access
Remote access products allow users to operate devices through an internet connection.
- 9.5Attended device access(39) Ratings
The quality and reliability of connections to remote devices that are currently attended by an active user.
- 8.7Unattended device access(34) Ratings
The quality and reliability of connections to unattended remote devices.
- 8.5Mobile device access(25) Ratings
The quality and reliability of remote connections to end-user mobile devices.
- 9Virtual device access(28) Ratings
The availability, quality, and reliability of remote connections to virtual machines and devices.
- 9.3Multiple-display support(33) Ratings
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
- 9.7Multiple concurrent sessions(33) Ratings
More than one user can access the same remote device at the same time.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is GoTo Resolve?
LinkedIn: https://www.linkedin.com/company/goto/mycompany/
GoTo Values & Ethics Statement
Since day one, we’ve helped people and businesses do their best work – simply and securely – from anywhere. Today, work and life are intertwined. At GoTo, we like to think of ourselves as your go-to. We help you focus on the things that matter most throughout the day: your projects, your professions, and even your personal passions.
We are committed to implementing and maintaining a global data privacy program designed to protect the personal and confidential information entrusted to us by our customers, users, and end-users. With 24/7 support, and products and services designed to continually enhance the customer experience, we aim to delight our customers across their journey, while helping them achieve their desired goals.
GoTo Resolve Features
Management Tasks Features
- Supported: Patch Management
Remote Access Features
- Supported: Attended device access
- Supported: Unattended device access
- Supported: Mobile device access
- Supported: Virtual device access
- Supported: Multiple-display support
- Supported: Multiple concurrent sessions
Additional Features
- Supported: Tickets can be created from within Microsoft Teams
- Supported: A remote session can be started over messaging
- Supported: Web-based ticketing, conversational ticketing, or a combination can be used
- Supported: Sessions can be joined directly via SMS, PIN, link, or email
- Supported: End users can chat via web browser or app
- Supported: Hand off or record mobile support sessions
- Supported: Banking-grade encryption and zero trust architecture
- Supported: Streamlined access management and provisioning
- Supported: Multi-factor authentication and SSO access
- Supported: Unattended access and multi-session handling
GoTo Resolve Screenshots
GoTo Resolve Videos
GoTo Resolve Integrations
GoTo Resolve Competitors
- TeamViewer
- BeyondTrust Remote Support
- Ninja One
GoTo Resolve Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, French, German, Dutch, Spanish, Italian, Portuguese |
GoTo Resolve Downloadables
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(218)Attribute Ratings
Reviews
(1-25 of 96)Making remote tech support a breeze!
- I can connect my laptop to a network router or switch and use GoTo Resolve to allow Engineers to make changes without divulging passwords for security reasons.
- Help end users with new programs and show them how to use them remotely.
- Fix
- Trouble shoot computer problems remotely without needing to drive to the location of the computer.
- It would be nice to have a one-click launch capability. There are times when walking through a user who isn't experienced that they have a hard time launching the program.
- A batch file that launches a network connection and the program at the same time.
- When the remote software works than it is fairly seamless.
- Inventory of devices is a nice feature.
- The remote assistance part of the tool often glitches out and shows a computer offline one minute and then online the next with someone at the computer. All on a computer where there is no one there.
- In my opinion, the helpdesk isn't useful for us. Opening a ticket via Teams seems nice, but I can see many users unable to understand how.
- Instead of proper features or bug fixes being implemented, adding AI was not the way to go this early in the product's life.
User in a medium sized school district.
- Seamless Connectivity.
- The ability to update systems remotely.
- Systems diagnosis.
- N/A
Headed in the right direction
- Easy to use
- Provides live PC data if you use the client
- Admin access to remote PC works well
- The unattended access does not always work
- Have an option for unattended but not monitor PC to limit resource usage
- Improve remote install function as its a bit difficult to use
Your all in one support maverick.
- Detailed system diagnostics.
- Easy and convenient user interface.
- Triage tickets.
- Limited customer support.
- Needs more integration capabilities.
- Can be difficult to use if you are not technologically savvy.
GoTo Resolve to resolve all your IT Incidents...
- Remote Desktop
- Mobile Device Management
- Patch Management
- needs a ticket system to be a full fledged ITSM Solution
- Needs integrations with Intune
- Needs integration with ServiceNow
- Monitoring and Alerts
- Good Security Features
- Automation
- Highly Scalable
- Lack of Customization
- Steep learning curve
- Limited customer support
A great support tool
- Software memory consumption
- Monitoring Computer performance
- Ensure the correct connectivity on a Network
- The file transfer functionality
- The file browsing system
- The end user acknowledged can be missed if the user has the pop-up blocker active
- Efficient Ticket Management
- Automation for Workflow Optimization
- Customization Flexibility
- Enhanced Integration Capabilities
- Learning Curve for Advanced Features
Best remote access software
- Maintains the original screen resolution even after taking remote, necessary for citrix automation
- zoom In/Out feature of remote system screen for better fesiability
- Clip board synchronization to copy paste queries and Files
- dual screen monitors are accessible by switching screen
- Multiple machines session at a single time
- much safer corporate remote tool software
- the cursor response time could be improved
- dual screen remote session quality could be improved
GoTo Resolve is our GoTo for remote support!
- Provides a means to quickly connect and remotely control a client's workstation.
- Has a great interface that guides the attendee through the entire process, while outlining where they actually are for the host.
- Allows seamless transitions and additions of other support accounts to join an ongoing remote session.
- The file transfer functionality could definitely use some work. Missing the simplicity that other solutions such as GoTo Assist offered where transferring a file was as simply as dragging and dropping.
- The file browsing system when connected to a remote workstation could be more intuitive and easier to use.
- Sometimes the boxes that have to be acknowledged by the end user pop up behind other windows and can be difficult for them to locate in a timely manner.
A handy tool for all your remote desktop needs
- Automation
- Remote Help desk
- Ticket management
- Analytics
- Integration
- Easy of use
- Reports
Highly Recommended
- Control of requirements
- Shortcuts to WI
- Solutions easy to identify.
- Flexibility for each Team's process
- Diversity of solutions for each request.
A Go-to Software!!
- Remote connect
- Monitoring
- Screen sharing
- Central dashboard
- Mobile connectivity support
- Reduce subscription cost
- Random black screens
GoTo Resolve is easy to use and offers a central dashboard for monitoring the remote session from a single portal.
GoTo Resolve helps in task management processes and also automate workflows.
Great Software, would recommend!
- Remote access
- Remote support
- Helpdesk
- Provide documentation to all participants in no time.
- Provide common scripts for the training session
- Dynamic insertion / removal of new trainees
- Single Sign on for many GoTo apps
- Some settings set the day before, do not hold the next day.
- Software upgrades are not consistent throughout the platform. Hope they are doing better now.
- Camera Settings is one of the low points. It is such an inconvenience when you have a class of 30 or more, where everyone is just waiting for the trainer to manage the Camera manufacturer control and GoTo controls.
- The application manuals should have more YouTube / Rumble tutorials. Help categorization is a bit confusing.
- The training module did not offer a feature to present YouTube video with audio so you need to move your headset close to the laptop speaker.
GoTo Resolve has really supported our small-ish org
- Admin Interface and organization of groups/teams/departments
- Good for the end user for tutorial purposes
- easy installation in person or remotely
- Would love to remote upload software or updates across a number of computers,
- Would like to access without permission from the user.
GoTo Resolve the best! Go Check this out!!
- User Friendly interface
- Easy way in communicating our support
- Run reports on support sessions and helpdesk tickets to view your agents' productivity.
- Run automated scripts on remote devices
- Manage helpdesk tickets
- add maximum limit of items that user can add to your account.
- improve/fasten the import process
- resolve Screen blanking in unattended sessions
- Users who are members of multiple organizations can switch between those companies in the Console without quitting the application and signing back again.
- Start a support session when the end user is not present at the remote device. This requires deploying a host app first.
GoTo Resolve for IT support , Remote Monitoring and much more ..
- Ticket Tracking
- Device memory monitoring
- Remote Support
- Antivirus management in case of remote monitoring
- Helpdesk reporting and analytics
- Integration with more collaboration platforms like Hangout , Slack etc
Helpful to get proper alerts of the devices in case of software or hardware update.
Helps to monitor device endpoint using the dashboard. Also it has easy deployment of updates across the devices.
Great solution to cover a lot of tasks getting better day by day
- file transfer option
- ticket system
- integrated with Teams
- inventory management
- not easy to configure
- product is not as stable as the previous ones we use
- allow multiple support staff to join the same Unattended Session
GoTo Resolve misses the mark
- Remote Desktop Support
- Unattended Desktop support
- Mobile Device support
- Screen sharing
- Organization of endpoints is tedious
- Needs the ability to search globally instead of only withing individual groups
- The number of clicks needed to disconnect from a session needs to be reduced
On the right path (go)to success
- Remote control of the computer
- Basic Ticketing for IT
- Tracking devices in inventory
- Could use more features for the same price as competitors offer more
- Better reporting
Larger companies need more robust software to get the job done.
GoTo successful IT management
- Intuitive helpdesk
- Clear and detailed of associated devices
- Workflow management
- Mobile app not as good as the desktop site
- There were some issues in creating multiple org within the same company
- Some tickets sometimes would not allow to start a session
Best tool for Remote setup
I was told that our company switched to this tool during COVID-19, and it was a life-saver.
- Seamless webinar and conferencing abilities
- Better Connectivity
- Great support team
- Easier to provide remote control to IT when you need troubleshooting
- Great quality audio and video
- Better for sales team to host webinars and conferences
- Good for IT to take remote and troubleshoot issues
- Sometimes the screen goes black, could be fixed
One thing I especially like about this is that you don't need to have an app to join the meeting, you can do it directly by clicking on the link.
Enterprise class product ready for the SMB space.
- Easy unattended access.
- Multi-factor authentication.
- Recorded sessions.
- Central status dashboard of systems (even for the Lite version).
- Improved pricing for micro-sized businesses.