Great, easy and accurate to use!
I work in B2B SaaS sales, and HubSpot is perfect for managing all the different accounts and their stages in the pipeline. We're able to …
Starting at $0 Per Month [Unlimited Users]
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What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (1500)8.686%
- Integration with email client (e.g., Outlook or Gmail) (1510)8.484%
- Interaction tracking (1455)8.383%
- Workflow management (1466)8.383%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: Managers Easily Track Customers Through Phases of Contact with HubSpot CRM
01:45
HubSpot CRM Keeps Efficiency On Track with It's Ability to Keep Tasks Organized: User Review
02:47
User Review: HubSpot CRM Aids in Business Tasking & Management
02:26
Pricing
Free Forever
$0
Cloud
Per Month [Unlimited Users]
CRM Bundle
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.hubspot.com/crm
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is HubSpot CRM?
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work. HubSpot is presented as an ideal solution to help scale a business, for small to enterprise-level businesses alike.
HubSpot CRM Features
Sales Force Automation Features
- Supported: Customer data management / contact management
- Supported: Workflow management
- Supported: Opportunity management
- Supported: Integration with email client (e.g., Outlook or Gmail)
- Supported: Quote & order management
- Supported: Interaction tracking
Customer Service & Support Features
- Supported: Case management
- Supported: Call center management
- Supported: Help desk management
Marketing Automation Features
- Supported: Lead management
- Supported: Email marketing
CRM Project Management Features
- Supported: Task management
- Supported: Billing and invoicing management
- Supported: Reporting
CRM Reporting & Analytics Features
- Supported: Forecasting
- Supported: Pipeline visualization
- Supported: Customizable reports
Customization Features
- Supported: Custom fields
- Supported: Custom objects
- Supported: API for custom integration
Security Features
- Supported: Role-based user permissions
- Supported: Single sign-on capability
Social CRM Features
- Supported: Social data
- Supported: Social engagement
Integrations with 3rd-party Software Features
- Supported: Marketing automation
- Supported: Compensation management
Platform Features
- Supported: Mobile access
HubSpot CRM Screenshots
HubSpot CRM Integrations
- WordPress
- Zapier
- Zoom Workplace
- Slack
- Shopify
- Gmail
- Outlook
HubSpot CRM Competitors
- Sugar Sell (SugarCRM)
- Zoho
- Zendesk
HubSpot CRM Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Languages | English, French, Spanish, Portuguese, Japanese, German, Italian, Dutch |
Frequently Asked Questions
Sugar Sell (SugarCRM) are common alternatives for HubSpot CRM.
Reviewers rate Customer data management / contact management highest, with a score of 8.6.
The most common users of HubSpot CRM are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(4779)Attribute Ratings
Reviews
(1-25 of 1597)Companies can't remove reviews or game the system. Here's why
May 27, 2024
Great, easy and accurate to use!
I work in B2B SaaS sales, and HubSpot is perfect for managing all the different accounts and their stages in the pipeline. We're able to quickly tell what activity has been done with which leads and set tasks for following up. One of the best features is the ability to log emails into HubSpot from our Gmail accounts and listen to recordings of calls, so we never have to guess what correspondence has gone to a lead.
May 26, 2024
HubSpot a Great Solution for Sales Teams.
I use Hubspot as my primary tool. It tells me the sales calls I must make daily via the tasks board. It also keeps me organized by creating high, medium, and low-priority tabs. My organization assigns leads to these tabs. I can then manage my time effectively. I use it to make phone calls via integrations like Twillio. It is beneficial to log calls and record them as well. Overall, it's a great resource to keep all my notes for leads and call recordings in one organized place. I like the reports dashboard as well. It helps me track my call numbers daily and the meetings I've booked. The filters make it easy to select the times I want to view.
May 26, 2024
Hubspot review.
I use it in b2b and b2c deals, and all in all, so far, it's too good as we have different states and filters to track the data. We can segregate accordingly. The only problem I face is we can't segregate the date into DNP, not answering and not answering from the beginning. These stages are not there so at least we can keep the deal accordingly.
As an online education company, we require streamlined processes and data flow to operate efficiently. Hubspot supports our lead generation/nurture, student communication, data integration with other management software, and revenue tracking. This allows our staff to utilize automation and templates to quickly complete their daily tasks while providing students with a streamlined enrolment process. Using an alternative CRM before Hubspot provides a cost-effective and highly efficient solution that has increased operational efficiency.
May 25, 2024
HubSpot CRM Review
We use HubSpot CRM to track everything with our clients. I am notified of every email that goes in and out, and it keeps me perfectly up to date on where my clients are in the purchasing process.
May 25, 2024
The best multitool there is
In our company, especially in sales, it is crucial to have HubSpot CRM in place. Almost every department uses this tool because it offers many functions that make it easy to track our client and prospect communications, tasks, and even our processes. HubSpot CRM is like a multitool that meets most of our needs, from productivity to analytics. The best part is that it is fully customizable and easy to handle.
May 22, 2024
If you're a SME, HubSpot makes the most sense.
It's used as main CRM on a daily basis for adding accounts and general CRM hygiene. We used it as well for direct sequencing and outreach but that has stopped. We used to follow-up with tasks in the Crm as well but that has also stopped
We moved to Salesloft for outreach in Q1 2023 due to reporting not being strong enough for management.
We moved to Salesloft for outreach in Q1 2023 due to reporting not being strong enough for management.
May 21, 2024
HubSpot 6-month Performance Review
It began as just a sales tool for the two account managers and our direct management. It is now being used by customer service as well, and will soon be used by our whole company. It keeps communication relating to a client (especially if there are multiple involved) conveniently in one place. It also keeps us accountable with tasks.
April 24, 2024
Best decision we ever made!
We love using HubSpot CRM, we use it for EVERYTHING pre-sales. That includes marketing hub, sales hub, the free CRM, and everything in between. It's build for small and growing business, as well as larger organizations. We moved over from Salesforce when our company size was just over 10, and it's grow with us to where we are at now, close to 50.
April 24, 2024
Best CRM tool I ever used in my 20+ years in Sales!
Since half a year we use HubSpot CRM as an integrated tool for all our Sales (CRM) and marketing needs. Previously we worked with different tools for e-mail marketing, account management, following up tasks, price offers ...
I love how i have an overview of all the sales activity in HubSpot CRM and am connected to my colleague's marketing activities. Most of all i love the automated sequences and meeting planner. It's great to see the tool working for me and see notifications of ew meetings with customers appear in my inbox, even on days when I'm not working!
I love how i have an overview of all the sales activity in HubSpot CRM and am connected to my colleague's marketing activities. Most of all i love the automated sequences and meeting planner. It's great to see the tool working for me and see notifications of ew meetings with customers appear in my inbox, even on days when I'm not working!
April 24, 2024
Unlocking Sales Success
HubSpot CRM revolutionizes my daily sales routine, significantly easing my workload. With its intuitive platform and comprehensive tools, I'm empowered to dedicate more time to engaging directly with customers and brainstorming innovative strategies. This newfound efficiency not only enhances productivity but also fosters stronger client relationships and encourages continuous growth and exploration within my role
April 24, 2024
HubSpot CRM Review
I use HubSpot CRM on a daily basis to keep track of all of my prospects, to create tasks, sequences, and email templates among others. It makes it easy to work proficiently and focus on prioritization the right tasks, and to keep track of everything that's going on. I do pretty much 90% of my work on it.
Score 8 out of 10
Vetted Review
Verified User
We use the whole suite of HubSpot CRM: sales HUB, service HUB and marketing HUB. All in the professional level.
The sales HUB has scaled a lot in functionalities for Outbound sales, integrating all the chennels you need as a sales rep for contacting the leads.
For us, as a SaaS company, is really great having the sales HUB integrated with the service HUB. Although, the service HUB is not the best, it takes care of the mayority of funcionalities you need to take care of your customers.
The sales HUB has scaled a lot in functionalities for Outbound sales, integrating all the chennels you need as a sales rep for contacting the leads.
For us, as a SaaS company, is really great having the sales HUB integrated with the service HUB. Although, the service HUB is not the best, it takes care of the mayority of funcionalities you need to take care of your customers.
April 11, 2024
Let us have black email default color!
I use HubSpot to schedule manual and auto emails (sequences), save templates, call prospects, save notes on calls, schedule meetings, track and manage other sales people calls/email output, and organize everything I need to be successful.
We use HubSpot as a complete CRM, and also as our Marketing platform for campaigns, emails, forms for our website, tracking links, social etc. I use HubSpot on a daily basis for these reasons, and to manage deals created by us for our Sales team. I track the process to ensure deals are being worked on, and do weekly/monthly reporting using the data in HubSpot.
April 01, 2024
HubSpot CRM For The Win!
I use HubSpot CRM for email communications
April 01, 2024
HubSpot is a very Powerful Sales & Marketing Tool.
We use HubSpot to track our sales and renewal pipeline and see what deals are in what stages. We also use this in conjunction with our Marketing, as leads flow from our Hubspot-hosted website into our Sales funnel, and we track communication as the leads progress through the pipeline. We have automation in place that allows us to automatically assign team members tasks and send follow-up material to leads depending on their stage and length in the pipeline.
April 01, 2024
I LOVE HUBSPOT
I enjoy using HubSpot at work. It helps me to stay on task and keeps me organized. Its very easy to use and keeps important communication responses right where I need them, in case I ever need to refer back to the thread. I love that it has email tracking, to let you know how many times the email has been opened. I honestly don't know what I would do with out HubSpot.
April 01, 2024
HubSpot CRM Review
We use it to organize all of our business development and partnership efforts. It addresses the problem of having to deal with thousands of different contacts and being able to manage each of their activities in one place.
March 30, 2024
HubSpot is all you need.
We use it as our main CRM. We track sales deals and customer onboarding status. We also log support tickets that connect to our Jira account. This way, we can see the complete history of the customer.
March 30, 2024
Ted's Review
I aim to work with leads/prospects in my sales pipeline. It keeps me organized, and Email Sequences allow me to contact my prospects constantly. Tasks keep me engaged with prospects on time, and the Quoting system will enable me to acquire their business quickly and all in one spot.
March 30, 2024
Hubspot works well!
I use Hubspot to manage a lot of data and our clients and find its interface very user-friendly. The tracking of emails and notes is very helpful to me and helps me keep everything in one place, compared to making a ton of reminders elsewhere. The product helps a lot of my colleagues as well, but I use it more, and it helps me stay organized.
March 30, 2024
Review
I use HS to help charities with packages for their gala/event. I send quotes, general information, and check in after the event for the winner information. Then, I also send the invoice. We communicate as a team through each event as well.
March 30, 2024
My Experience with HS.
Sales and customer success use HS extensively. For sales, retrieving emails and seeing what communications we have sent to specific contacts and organizations is awesome. It's also great to see all the activity these contacts or organizations have been engaged with. Dividing territory is useful for a global sales team as well. For CS, it's great to divide up who handles what accounts for overall transparency.
March 30, 2024
HubSpot CRM review
Our sales team mainly uses HubSpot CRM. It helps us reach out to new potential prospects, which is essential for our organization as it can lead to new contracts or give our customers a proper idea of what we do. In addition, HubSpot CRM is straightforward to interact with, which always motivates our teams to do more.