SolarWinds Access Rights Manager (ARM) vs. ManageEngine ADManager Plus

It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.

Incentivized

ManageEngine ADManager Plus is doing good in lot of areas and making things easy for admins that take care of Ad related works. It is helping us to create users in bulk rather than following one by one step in active directory. Apart from the user creation, we can modify users in bulk without going to one by one in their profile. We can manage user account from here like account update, some modification, password related issues, and mailbox update. This tool is good but it has some drawbacks like we have 2 domains in our company but we cannot edit or modify users for both domains in a single attempt. We cannot change in password settings for both domains in single selection.

Incentivized

• SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
• The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.

Incentivized

• Bulk user creating/de-provisioning user, all bulk operations
• Reporting on many items, group membership, password expiration, etc.
• Works well with active directory and Google integration.
• Easy to use interface.
• Mobile app.

Incentivized

• Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
• Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.

Incentivized

• The standard version is useless for a larger company. Most have the Professional level to get the most out of the application but it is worth the cost.
• Needs better integration with Office 365 and Microsoft Teams.

Incentivized

It is in place and working. No time or money to consider anything else.

Incentivized

We are very satfisfied with the software and when time permits, we hope to explore additional features we are not using. It has a lot of we ae not currently using due to staffing shortages.

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End user experience is much better than administration

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Without training, I have been able to create reports that I need and get the information I am looking for

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On occasion the server will need to be restarted to get things running again

Incentivized

Satisfactory performance

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Yes, it loads very quickly and moving between pages is very fast

Incentivized

Very slow response times and sometimes I found the solution and ended up sharing it with support

Incentivized

Support for this software is not the greatest. If the software is not completely down, it can take up to a day to get a response back. However, once they do contact you they are friendly and helpful.

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It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first

Incentivized

I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak

Incentivized

My company already owned ADManager when I started with them. If I remember correctly, it was chosen because it is a fairly cheap tool and because we also use Manage Engine's Service Desk Plus application. ADManager's main competitor (in my eyes) would be PowerShell, now that I have become more proficient with scripting it is rare that I use ADManager except to create users using one of the templates we created. The standardization you get with the templates is really great, it could also be done using an XML file and PowerShell, but why fix what isn't broken?

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No experience with this

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We are currently deploying on 1 department

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They are able to demo the product and clearly explain use case scenario's and how to do things

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• Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
• Security specialists have really clear dashboards to audit individuals
• We can be sure we never leave a permission open after a person leaves

Incentivized

• The software is licensed per tech, the pricing is pretty solid.
• Helpdesk tickets feel dramatically when we started using templates to create users
• Helps to keep the network secure by knowing which old user accounts to delete

Incentivized