Amazon Connect vs. CloudTalk
Amazon Connect vs. CloudTalk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Amazon Connect | CloudTalk | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Amazon Connect | CloudTalk | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Contact Center Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | CloudTalk | |
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Likelihood to Recommend | 7.2 (4 ratings) | 10.0 (45 ratings) |
Likelihood to Renew | - (0 ratings) | 8.2 (1 ratings) |
Usability | - (0 ratings) | 7.7 (5 ratings) |
Support Rating | - (0 ratings) | 3.6 (11 ratings) |
Implementation Rating | - (0 ratings) | 8.2 (1 ratings) |
Amazon Connect | CloudTalk | |
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Likelihood to Recommend | Amazon AWS | CloudTalk.io |
Pros | Amazon AWS | CloudTalk.io |
Cons | Amazon AWS | CloudTalk.io |
Likelihood to Renew | Amazon AWS No answers on this topic | CloudTalk.io |
Usability | Amazon AWS No answers on this topic | CloudTalk.io |
Support Rating | Amazon AWS No answers on this topic | CloudTalk.io |
Alternatives Considered | Amazon AWS | CloudTalk.io |
Return on Investment | Amazon AWS | CloudTalk.io |
ScreenShots | CloudTalk Screenshots |