Likelihood to Recommend AvidXchange is well suited for companies with multiple locations where approvals may be hard to get directly. A user can log on when they have time basically from anywhere to review, code and approve invoices. This would allow for processing of invoices centrally more efficiently then with appear invoices being moved from one place to another to be processed
Read full review If you are a road warrior and like to travel regularly, this is the best app for you, and if you run a company and all where you guys go together, it is a must. It is not needed for people who do not travel regularly.
Read full review Pros Our contractors and vendors can submit invoices electronically through AvidBill, removing the tedious task of sorting and coding mail. This feature saves on time and administrative duties. Communication is key, and being able to log a comment or question in AvidInvoice allows for clarification and expedited approval process. Having multiple properties, having the Property Code and % Allocation features allow us to ensure the correct entity is charged it's portion of expenses. For example, we may have a service that is coded to all 32 properties. With AvidInvoice we are able to allocate each entity's pro rata share of the invoice. Read full review SAP Concur has mobile applications for iOS and Android devices. It offers capabilities that automate complex and repetitive accounting processes. In addition, SAP Concur offers invoice, travel, and expense modules in one place. It eradicates errors when paying vendors by matching POs, invoices, and receivables. Read full review Cons AvidPay needs some improvement to minimize the amount of time it takes to issue payment for invoices The search features within AvidXchange on the advanced search screen sometimes do not function correctly (sorting by ascending / descending order doesn't work all of the time). The log enhancement follow-up procedure could use some work. Read full review Data syncing between the mobile app and the web platform may occasionally experience a little delay. That is not a major problem, but it can cause small inconsistencies in real-time data. Concur's setup features may seem a little complicated to certain administrators. Concur offers a number of powerful reporting services, but some users might want more in-depth options for tailoring reports to their own business requirements. Read full review Likelihood to Renew At the moment we have a contract for another year, we are hoping there is improvement with the company to decide if we stay with them or change.
Read full review Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
Read full review Usability Except the one difficult/cumbersome point I made, it is a strong, solid, easy-to-use system.
Read full review I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
Read full review Reliability and Availability In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall. We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption. While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
Read full review Performance Pages always load quickly, reports are always completed in a quick and efficient time frame, and everything about the experience is swift. I've never had any frustrations or complexities that can't be handled easily
Read full review Support Rating Except for occasional escalations needed to Level 2 support, they are efficient and quick with nearly all requests.
Read full review I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
Read full review In-Person Training My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
David Tay Senior Customer Solution Specialist – R2P
Read full review Online Training To the point and adapted to user
Read full review Implementation Rating There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
Read full review Alternatives Considered We are presently evaluating a move to
Concur Invoice , not because of any real lack of functionality from AvidXchange, but simply because we have other business functions already on
Concur Invoice . From what we have seen so far, the functionality is similar, though I believe
Concur Invoice is more expensive.
Read full review I truly love the mobile app as it adds elegance and convenience, hence allowing me to manage expenses effortlessly on the go. Overall, SAP Concur also transforms potentially tedious tasks into a seamless experience, making it a more effective, efficient, and stress-free tool. The customer support has been a dream come true because they're very user-friendly and responsive 24/7.
Read full review Scalability This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
Read full review Return on Investment AvidXchange allows our office to be more productive on invoice approvals. Overall, AvidXchange is saving us money. We do not have to courier invoices back and forth once signatures have been provided. You can approve invoices from anywhere as long as you have internet access. Read full review It made our job of booking and reimbursement very easy. It saved a lot of time required to pursue HR/accounts department for follow-ups. SAP Concur brought transparency to our system. It prevented the malpractice of fake bill generation. The reimbursement process has become faster than the earlier. Read full review ScreenShots