Likelihood to Recommend If someone is looking for a basic HRIS that will serve a small employee population, BambooHR is a great starting point. This works well enough for what a small business needs. It starts to fall apart in larger organizations or as the needs exceed what BambooHR is capable of. There is a severe lack of customization, and it feels like they are afraid of the users breaking the system, so they put in many guardrails. I'm good with having those, but it dampens the experience for more advanced users. Overall, it is a decent starting point, but not a system any company would want to use long-term as they grow.
Read full review If your company needs to move into becoming completely electronic, as well as the option of having it being remote if needed, this is the way to go. ClearCompany will hold your hand and help you every step of the way to becoming just that! It can be a difficult task to change so much but having their team to meet with you weekly until you have everything up and running was the best experience I could have asked for.
Read full review Pros The Applicant Tracking System is pretty good. Has a couple flaws but over all it's a really great module. The HR management system works really well and we love how much we can customize things we need. The Reporting feature is one of my favorite things about BambooHR. I can create any report I want and I love that. Read full review Real-time updates shared across the software with remote users. It allows us to effectively manage and track candidates workflows and status within the onboarding process. This helps us effectively communicate and keep hooks in the candidate without having them fall through the cracks. ClearCompany is able to customize and report to fit our company. We are in a particular industry where our time to fill, hiring costs and other metrics vary from time to time. In order to get an accurate report, ClearCompany has gone above and beyond to customize our reports and give us the data we need with a click of a button. ClearCompany is always in constant communication and willing to assist. The feedback from the support team is almost instantaneous. I have the direct number to my customer care agent and her manager as well. It's nice to know they are there to help at a moment's notice. The support team has a great chat feature that allows me to send a message while i'm on the phone. They are quick to respond and always friendly. Read full review Cons The performance feature is a little clunky and not adjustable, so I would love to have more customizable options. When a candidate signs an offer letter, it would be great if it could show up under the documents tab. Right now, it gets a little buried. Read full review Reporting is a bit limited - most reports require significant cleanup and/or take a lot of work to make meaningful Hiring Manager visibility is limited when it comes to notifications (scorecards completed, etc.) and feedback for candidates from other processes, meaning that the burden is put on TA to inform Read full review Likelihood to Renew There's nothing wrong with this platform. I would recommend it to any business starting with more than 10 employees. I will continue to use the program for as long as I need to, hoping they continue being tremendous and finding other ways to incorporate more technology.
Read full review Usability It is a very easy page to manage for people that are not used to computers or technology in general. That is one of the main reasons Hermosillo chose this service. It has a very friendly UI for every employee to understand, and that is really important because, in the end, we want our employees to feel comfortable looking at their information.
Read full review Reliability and Availability Yes, there is a huge team in the back of the online platform or it looks like it because I have never been left without an answer when I have a question or waiting from a response on my chat .... There must be a huge team, this is so great and I always seem to have someone that is very knowledgeable too. So many times in the past I had to leave with customer service that would connect you with someone else because of the expertise, here everyone seems to be some kind of an expert in the HR function.
Read full review Performance I love BambooHR. Reports are easy to run and download and it usually covers any types of requests I get from the management team. You get excel or .csv downloads/reports and it is fast and simple, not too crowded so it is easy to read through. We don't integrate the tool yet but again, soon we will. we just did not had the time to utilize it yet but that's the plan.
Read full review Support Rating The support is good, they can respond, however the chat sometimes has line to wait, and sometimes you miss your window because you have to keep working. However, they do respond to inquiries and help you to navigate and solve your problems in a timely manner. So, I don't have complaints on that.
Read full review I had a great relationship with my first customer success manager. When I first started, she helped me navigate the system and was always available to answer any questions. They have provided great support throughout the last 2 years of me using the system. I attended a ClearCompany conference and they were incredible at providing support and showing how to best utilize the system,
Read full review In-Person Training I didn't have in-person training besides teaching my managers how to use the program. However, I couldn't omit this question (maybe a system glitch).
Read full review Online Training As far as I can recall, everything went well with doing it online and got questions answered. Was thankful to work with a dummy file to get used to some practices prior to getting our own domain within bamboo to then place our personnel information in the system, this helped a lot!
Read full review Implementation Rating BambooHR's initial implementation team was amazing. We loved having a dedicated person we could call, email or speak to during the entire process. I feel that's so important when you are new to a software. Our process was time consuming, but well worth the final product.
Read full review Alternatives Considered BambooHR was already in place when I started. BambooHR has much better intuitive navigation than any of the other systems but not as much customizability as something like Workday
Read full review No comparison. It's apples to oranges when comparing. Clear Company is well-rounded and willing to collaborate to make it right for each company. Most other platforms make you adapt to the product they think is best without individual company needs in mind.
Read full review Contract Terms and Pricing Model Since my organization has dropped with employees, I always find ways to reduce costs. I thought there would be a cheaper option, but I was glad that my package included a lot for the price, and downgrading would cost more. The rep could have let me downgraded and taken me to a higher package. I am thankful that didn't happen.
Read full review Scalability There is so much you can do with this platform, it is incredible and so welcoming. We don't utilize it 100% yet just because we are growing and the HR team has not been able to concentrate on other areas offered to us but but we will soon. Which is also why we got the product, specifically because what BambooHR can do to help us meet our growing business needs.
Read full review Professional Services VERY professional!
Read full review Return on Investment Self Service is great to free up time for Admin. Self-Service/ Tracked PTO and sick days are easy to use and track very well. This frees up Admin time and is transparent for all employees. Easy to use Job postings with very trackable sourcing reports. Easy to use. Easy to onboard and user friendly interface. Requires minimal training. Read full review ClearCompany has some helpful options our company has utilized, but overall it has been very hard to get past some of the user interfaces that aren't functional or getting speedy responses when something isn't operational. ClearCompany has custom reports that help us strategize our recruitment efforts, but we have had many instances where the reports do not pull data from the system which has lead to confusion or decisions being made with incomplete information. ClearCompany has multiple avenues to contact them or get help, but they are not always effective because of the completion time frame varies. Read full review ScreenShots