Blackbaud Tuition Management vs. Rediker Administrator's Plus

The way Blackbaud Tuition Management handles the charges and how accessible it is makes my job much easier. I love that parents can see the same view of their account as I have when entering/reviewing an account so that it doesn't sound foreign when I try to explain something to them.

It's a great system for storing student information and extracting it into usable data. If you're looking for a robust report creation system, though, it's not the best choice unless you have someone skilled with programming languages.

Incentivized

• Website is easy to navigate
• Customer service is very professional and helpful
• Multiple options for making payments and setting up accounts

Incentivized

• The ease of data exports into easy Excel Spreadsheets is one of my favorite features. It allows me the ability to quickly see data and arrange it for ease of use of our teachers, administrative staff, and stakeholders.
• Administrative Plus can be easily customized to display student record data in the most relevant way for our organization.
• The customer service support team is always quick to respond, and extremely helpful. I can reach them through user forums, emails, or a phone call, and I know they will always provide a fast and thorough response.

Incentivized

• Divorced parent log in access
• Split family contract processes

• Their reports feature needs to be more user friendly. They use their own personal code to write reports, and it's not very user friendly to the average person. It would be much nicer to have a WYSIWYG editor where I could create what I wanted without having to know their special language.
• The system could use a more modern face lift, and perhaps a more intuitive interface.
• The sync process between the Parent, Teacher, and Student Portals is slow. Data should be continually synced between the two in real time, instead of initiated by the user.

Incentivized

I use FACTS in my role at work, and my children's school uses Smart Tuition. I am more familiar with Smart Tuition as a parent, but it seems to be a good solution for the high school. Since we do the financial aid in-house at my school of employment, FACTS works better for us.

Incentivized

We were using Aeries for our student information system prior to Rediker, and it was a messy database with too much redundancy, making it difficult to extract the data you were looking for from the system.

Incentivized

• Online access is key
• Multiple payment options are great
• Since there are so many payment options we receive funds faster

• A less expensive alternative as far as Student Information Systems go.

Incentivized