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Blackbaud Tuition Management

Blackbaud Tuition Management
Formerly Smart Tuition

Overview

What is Blackbaud Tuition Management?

Blackbaud Tuition Management (formerly Smart Tuition) is a tuition management application providing student parents with online account access, online payment processing, a mobile app, and other features.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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SC
Sheila Crotwell
Student Accounts Manager
The Dunham School (Education Management, 51-200 employees)
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Product Details

What is Blackbaud Tuition Management?

Blackbaud’s solution for tuition management includes dedicated support and professional late payment follow-up at no extra cost to the organization. It helps create an exceptional user experience, while ensuring that users have the resources needed for effective, sustainable operations.

The vendor's value proposition for Blackbaud’s solution for tuition management:

  • Work more efficiently with automated processes and a dedicated customer service team
  • Gain the confidence of payers with a secure solution
  • Provide an exceptional experience with simple, mobile friendly payments

Provide an exceptional experience with online account review and payment submission on a laptop, tablet, or phone.
  • Provide itemized fees for tuition and other optional expenses
  • Enjoy dedicated support services and a help center for payers
  • Offer flexible payment plan options—pay in full, by semester, monthly, or using a custom plan
  • Accept various payment methods, including credit card (online or by phone), check or money order by mail, automatic debit, cash payments at over 15,000 retail locations and at school (if permitted), VISA Checkout® virtual wallet, and Flywire® for international payments

Blackbaud Tuition Management Competitors

Blackbaud Tuition Management Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(8)

Reviews

(1-2 of 2)
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May 01, 2024

Blackbaud is GREAT!

SC
Sheila Crotwell
Student Accounts Manager
The Dunham School (Education Management, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
I love Blackbaud Tuition Management!

We manage all of our student accounts in one place, it allows the families to view online/mail/call to make payments.

We bill for various charges which include: Tuition, Dining, Technology, and several miscellaneous purchase charges. The billing import is great! I have a template designed for uploads using student ID#s and it works beautifully. The posting process is also easy to use, regarding Blackbaud Financial Edge NXT GL software.

Pros and Cons
  • Billing imports
  • Communications with our account manager
  • Listening to client suggestions and implementing them
  • The parent call center is wonderful
  • Divorced parent log in access
  • Split family contract processes
Likelihood to Recommend
The way Blackbaud Tuition Management handles the charges and how accessible it is makes my job much easier. I love that parents can see the same view of their account as I have when entering/reviewing an account so that it doesn't sound foreign when I try to explain something to them.
Blackbaud Tuition Management Feature Ratings
Student Data
N/A
N/A
Student and Faculty Administration (4)
100%
10.0
Online Registration Management
100%
10.0
District Communications, such as messaging and alerting
100%
10.0
Student Data Security
100%
10.0
State and National-level Reporting
100%
10.0
Return on Investment
  • Online access is key
  • Multiple payment options are great
  • Since there are so many payment options we receive funds faster
Other Software Used
November 09, 2018

Smart Tuition - helping schools be smart about finances

Kim Norbeck | TrustRadius Reviewer
Kim Norbeck
Admissions Coordinator
Wheaton Christian Grammar School (Education Management, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Smart Tuition is used by my children's high school to manage tuition payments and financial aid applications. It addresses the business challenge of providing parents and school staff a way to manage charges, payments, and communication.
Pros and Cons
  • Website is easy to navigate
  • Customer service is very professional and helpful
  • Multiple options for making payments and setting up accounts
  • I have been happy with Smart Tuition and have not had any issues.
Likelihood to Recommend
Smart Tuition is a good platform for schools that want to incorporate the financial aid application process and billing together. Parent use is easy to navigate, and it reduces the time spent by school staff to manage accounts. In a school where the financial aid application process is not done by a third party, Smart Tuition may not be the option they are looking to implement.
Return on Investment
  • Excellent tracking of accounts for the school
  • Customer service interacts with the parents' questions
  • One system for the school staff to manage
Alternatives Considered
I use FACTS in my role at work, and my children's school uses Smart Tuition. I am more familiar with Smart Tuition as a parent, but it seems to be a good solution for the high school. Since we do the financial aid in-house at my school of employment, FACTS works better for us.
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