Likelihood to Recommend BlueJeans Events is really well-suited for large attendance virtual events and meetings. It was perfect for many of the classes I've taken, as well as hosted, especially during the ongoing COVID-19 pandemic, where oftentimes in-person classes and interactions have been limited. I love how BlueJeans Events fosters meetings and interactions for large numbers of individuals, despite the fact that in-person meetings of this size have not entirely been feasible during the past year and a half.
Read full review It is excellent for webinars, group demos, and virtual events. We haven't ventured into running virtual conferences, but I know the capabilities exist. Given the scoring and detailed attendee engagement metrics they collect, it would be great if webinars were a big part of your demand generation strategy.
Read full review Pros Automatically generated reminder emails to registered attendees before the event. Easy to host a panel and have them meet before the event goes live. Moderator chat allows for those running the program to chat without all of the attendees seeing. This allows for you to address technical issues, program flow, etc. Read full review ON24 tech support has been very responsive. When we have struggled to upload some files, they have been quick to respond to the tickets. The tech support team has both uploaded files for us and have also investigated why we were running into the problems. They uncovered an issue with our slide template having links to google elements which was creating a problem. There was another issue I reported that has been validated as a bug and I have been getting weekly emails letting me know that they are still working on fixing the issue. The Knowledge Center offers a wealth of information to help users self-serve and trouble shoot as needs present. ON24 offers frequent webinars about improving engagement, using generative AI, and unveiling significant new updates to the platform. These have all been really helpful. Read full review Cons Reliability is the biggest challenge I see with BlueJeans. There are times when BlueJeans seems to handle the demands of a big company seamlessly, but then there are other times when BlueJeans runs into issues that I've seen affect entire offices for extended periods of time which creates a challenge for the teams who depend on BlueJeans to effectively run their remote meetings. While in the grand scheme of things, these outages have been few and far between, when they happen people aren't able to start their BlueJeans meetings and have to scramble for an alternate way to meet (while attendees are simultaneously having issues trying to dial into the BlueJeans meeting). Aside from the occasional outage, the quality of the video and audio is pretty solid. With variables that are likely outside of the BlueJeans product (office connectivity, bandwidth issues, internal routing) there are times where BlueJeans would either lag or echo which would either impact the output for the host of the meeting (who likely has a room full of participants) or multiple attendees. It would be great to see BlueJeans enhance their packet handling in these cases to prioritize audio over video (and perhaps auto-adjust video quality when there are bandwidth issues). Read full review We always have issues with the leaderboard in virtual conference manager not showing results in real-time (complaint from attendees) Doesn't always work with CRMs to transfer reg into virtual conference manager - has been an ongoing issue the IT team at ON24 can't figure out with our account Read full review Likelihood to Renew We use it frequently and it has its advantages so I don't see better options for some kind of meetings. The quality of video and audio are great and that's what is very important to us. We like thing being professional. BlueJeans is simple and rich in possibilities. What's more, BlueJeans support is great and professional, they don't forget about their customers.
Read full review ON24 is everything we expected and everything we needed. It's simple to use, extremely customizable, and scales very easily. The integration to our CRM makes ON24 major lead generator for our sales team from our established webinars series. We can automate lead delivery to our sales team as well. If anything, we will look to expand our partnership in the future.
Read full review Usability This rating comes from end user experience. When they step into a meeting, they get asked to put in SSO credentials if the meeting is restricted. In many cases, the meeting is open to anyone and staff needs to enter a name to continue. Some staff will forget to add a name and come in as a Guest. Call in options will only provide the phone number for the person calling in on the participant roster. This overall can be a little confusing for some, but to others this is a great service.
Read full review 97% of our attendees say it is the best trainings they have every attended. But they other 3% have a horrible experience (while watching the event live) interesting fact. On24 uses two different encoders for live vs OnDemand. I have never had issues with the On-Demand experience. My only complaints come during live events
Read full review Reliability and Availability BJ Events is Available always when we need it. There was no situation that we encountered an error or an outage. How are you doing this? :)
Read full review ON24 is always available when I have a question about a new feature, if I'm having issues during a live webinar, or if I'm having issues with a webinar on the backend. Our client support specialist, Heather Haines, has always been incredibly consistent with getting me the answers I need when I need them.
Read full review Performance I think that BlueJeans Events is 7/10 because it's pretty efficient. The audio and video quality is pretty great. I've only had a few connectivity issues but otherwise, it's performed fine. The features are also impressive; I am a huge fan of being able to record my calls so that I can refer back to them whenever necessary.
Read full review Loading depends on how large the files in the webinar for us - sometimes it takes up to an hour to upload and that impacts the loading when the webcast is playing. Overall I'm happy with the performance, however if integrated with other systems it does tend to slow down the process
Read full review Support Rating I really like site bluejeans.com and how simple it is.You can find there instructions, tips and how to create event or secure it! Of course FAQ is always useful and that's what you can find there too! Of course there is contact to support team which I remember was great and professional. Support Team really cares about their customers and don't forget about them. It feels like you can always count on them and reach out with any kind of question(s) which I think is very important.
Read full review ON24 support is really good with the 24/5 support chat line, where someone actually responds within 30 seconds. The customers success team is also really good and our rep is very helpful with all our questions. Whenever we have more technical questions, she will bring on a IT designer or a tech specialist on our calls for additional comments and help.
Read full review In-Person Training Most points of relevance were covered as far as I can remember.
Read full review Online Training On24 has amazing ON-Demand trainings that you can use at anytime and they walk you through step by step on different topics/ they are always updating and innovating and putting out new trainings. I would highly reccomend the trainings and reading the documents they have created. They also do live webinars on a rolling basis that are filled with so much knowledge and Information
Read full review Implementation Rating Important to gather all infroamtion from client and ensure all basis are acknowledged before actually doing the installation of equipment
Read full review We had a few training's, which were broken up, and focused on specific areas of how to use the platform. Mostly though, a lot of it is just dedicating your time to learning and exploring what the possibilities are for enhancing your webinars
Read full review Alternatives Considered BlueJeans Events is an all-in-one platform that works well when used as a moderator and as part of the audience. The feature that was useful was the practice session it allowed us to do for our tech check. Made the day of our event less stressful.
Read full review ON24 is an overall immersive client experience. Our firm values the ability to completely brand each element of the event, from registration, email communication and the full event console. We also find the Certification tool to be instrumental in our continuing legal education course catalog program. Without ON24's tracking behind the scenes for us, we'd be issuing certifications manually
Read full review Scalability We've been using BJ Events with big event and it worked as good as smaller one. All meetings were international and it didn't seem like it at all, I mean the quality was great. Maybe time delay was noticeable sometimes (sound to video) but it might also be caused by poor quality of internet connection.
Read full review We have been hosting a variety of types of webinars on On24, everything from simulive to live and interactive Q&A to more formal presentations. We are still in the process of determining which webinars work the best for our leads, but enjoy the trial and error process and the options are limitless!
Read full review Return on Investment There has certainly been significant cost savings on travel, particularly for internal communications. We have also found that BlueJeans has been better than other client systems like Webex. For example, we regularly switch to using BlueJeans over customer systems (Webex, Skype for Business). Certainly meetings are shorter and more productive, specifically our daily standup meetings with remote users. Read full review We have managed to scale our Events from 1 a quarter to one a month using simulive Buy-in from employees is much higher knowing they only have to record events 1 time per event BD Teams can see clearly which leads to target based on engagement freeing up time for them and targeting more qualified leads Read full review ScreenShots BlueJeans Events (discontinued) Screenshots