CA Service Management, including CA Desk Manager, is a fully-featured ITSM platform, now from Broadcom. It competes with BMC Remedy, ServiceNow, FrontRange ITSM, Cherwell Service Management etc. It is based on technology acquired by CA in 2010 with Nimsoft, and is now supported by Broadcom since the 2018 acquisition.
N/A
ServiceNow IT Service Management
Score 8.4 out of 10
N/A
ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management.
$10,000
per year
Pricing
CA Service Management, with CA Service Desk Manager
ServiceNow IT Service Management
Editions & Modules
No answers on this topic
Starting Price
$10,000.00
per year
Offerings
Pricing Offerings
CA Service Management
ServiceNow IT Service Management
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
CA Service Management, with CA Service Desk Manager
ServiceNow IT Service Management
Considered Both Products
CA Service Management
Verified User
Engineer
Chose CA Service Management, with CA Service Desk Manager
We are too integrated with CA Service Desk Manager to disassociate anytime soon. We found the more we used the product the more we needed to customize it in order to better integrate with our business processes. There are other alternatives that have many built-in features that …
Chose CA Service Management, with CA Service Desk Manager
iSupport and ServiceNow have much simpler interfaces and more easy-to-use customization tools built in. I was not available when the selection to use Service Desk was made.
ServiceNow IT Service Management is infinitely better especially in terms of CI / Asset and integration into other process areas (i.e. Incident). Much better Management Reporting. More comprehensive coverage of all ITIL processes.
SNOW provides a single platform to support multiple use cases with a strong Incident Management solution, extensible Knowledgebase, and powerful content management. There are not many products with the same scalability and robustness.
Easier to a user, easier to setup, cover all aspects of ITIL, better than other options. TraceGP needed to be customized for our environment to "learn" ITIL. And CA option was a huge elephant, slow to set up. Not that ServiceNow is THAAAT fast, but certainly is faster to deploy …