Chat Breezes vs. Freshdesk
Chat Breezes vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Chat Breezes | N/A | Streamlines social media conversations in a single, unified inbox. Main Features: Smart Inbox: Manages all social media DMs, comments, posts, reposts, and mentions in a unified social inbox. Message Thread: Shows chat history in a thread to keep conversations organized and easy to track. Auto Tagging: Labels incoming messages automatically by selected keywords to categorize and prioritize. Search all messages: Quick… | N/A | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Chat Breezes | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Chat Breezes | Freshdesk | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Chat Breezes | Freshdesk | |
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Likelihood to Recommend | 10.0 (1 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | 10.0 (1 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | 10.0 (1 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.9 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Chat Breezes | Freshdesk | |
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Likelihood to Recommend | Chat Breezes Limited | Freshworks Inc |
Pros | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Cons | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Likelihood to Renew | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Usability | Chat Breezes Limited | Freshworks Inc |
Reliability and Availability | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Performance | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Support Rating | Chat Breezes Limited | Freshworks Inc |
In-Person Training | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Online Training | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Implementation Rating | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Alternatives Considered | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Scalability | Chat Breezes Limited No answers on this topic | Freshworks Inc |
Return on Investment | Chat Breezes Limited No answers on this topic | Freshworks Inc |
ScreenShots | Chat Breezes Screenshots |