CloudTalk vs. Nextiva Contact Center
CloudTalk vs. Nextiva Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
CloudTalk | N/A | CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions. The vendor aims to help teams communicate clearly and efficiently. With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world. The vendor says they offer integration with important tools (such a CRM, Helpdesk, or… | $20 per user/month (invoiced annually) | |
Nextiva Contact Center | N/A | Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution. | $129 per month per user |
CloudTalk | Nextiva Contact Center | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
CloudTalk | Nextiva Contact Center | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
CloudTalk | Nextiva Contact Center | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
CloudTalk | Nextiva Contact Center | |
---|---|---|
Small Businesses | Nextiva Contact Center Score 9.1 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CloudTalk | Nextiva Contact Center | |
---|---|---|
Likelihood to Recommend | 10.0 (45 ratings) | 9.1 (33 ratings) |
Likelihood to Renew | 8.2 (1 ratings) | 9.6 (2 ratings) |
Usability | 7.7 (5 ratings) | - (0 ratings) |
Support Rating | 3.6 (11 ratings) | 10.0 (1 ratings) |
Implementation Rating | 8.2 (1 ratings) | - (0 ratings) |
CloudTalk | Nextiva Contact Center | |
---|---|---|
Likelihood to Recommend | CloudTalk.io | Nextiva |
Pros | CloudTalk.io | Nextiva |
Cons | CloudTalk.io | Nextiva |
Likelihood to Renew | CloudTalk.io | Nextiva |
Usability | CloudTalk.io | Nextiva No answers on this topic |
Support Rating | CloudTalk.io | Nextiva |
Alternatives Considered | CloudTalk.io | Nextiva |
Return on Investment | CloudTalk.io | Nextiva |
ScreenShots | CloudTalk Screenshots |