Likelihood to Recommend Within the last 6 months, I've run a personal A/B test on opportunities with and without Consensus videos being sent after every meeting. Those opportunities where I sent Consensus videos after every meeting had a >50% likelihood of closing and/or progressed past the Proposal phase. Those opportunities where I did not send Consensus video, I was left unanswered more often than not
Read full review Guru is incredibly valuable as a knowledge base for fast-growing businesses that value information in an instant. The
Slack integration Guru has truly separated it from other tools on the market. The ability to easily query Guru from
Slack is an incredible game changer for our business and is loved by all employees. I would say if you are a small organization without the resources to build and maintain Guru, this probably isn't necessary. Start with a knowledge base like ClickUp or Notion, then build towards a tool like Guru.
Read full review Pros The ability to tailor demos and demoboards to show various functionality of the product. We appreciate the features Consensus has to customize demos in various forms. The customer service and post-sales trainings the Consensus team has held for our company have been extremely beneficial. I personally appreciated learning how demos are better received when they're not 'perfect' Read full review I use it to help me remember what I did and to provide tutorials that frequently need to be repeated in order to assist other employees of the organization. Configuring an FTP program is a method that is consistent with just minimal modifications each time. the feature to pass verification to other team members and even have Guru flag articles for re-verification on a schedule is amazing. Read full review Cons The front-end UX could be improved to look and feel more like a mature SaaS solution There's a limited amount of help resources to assist throughout the video building process I'd like to see more integrations with broader SaaS solutions to unlock more use cases (i.e. Engaging in group formats, long-form webinars, etc) Read full review I think the tab that suggests other cards would helpful. My search for specific words opens too many cards, and it is very difficult to pinpoint exactly what I am looking for. I would recommend a feature of recently viewed or most popular tabs. I am sure those logging on are all looking for most of the same information. Read full review Likelihood to Renew Consensus has been a valuable and vital sales tool at every stage of our sales cycle. In the very early stages of prospect education, you can send videos to get them familiar and up to speed with our product without a solution consultant's involvement. It is also a very powerful tool at the later stages of the sales cycle, with the ability to tailor demos and intro videos and record exec alignment itro videos, which we have had great success with
Read full review With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Guru does the heavy lifting to get you set up quickly, ensuring information is readily accessible when and where it’s needed, all while improving in quality over time
Read full review Usability so easy to use , no training required
Read full review It's user-friendly and easy to understand. you don't have to be worries about doing something wrong as there is not space for it but to learn and have easy access. I love how it makes my job easy when looking for a solution to complicated topics
Read full review Reliability and Availability It syncs up to my email making it easy
Read full review Performance Guru works fine for me, I have not encountered any issues
Read full review Support Rating The only reason I do not give it a a ten is because I think there is still some room for improvement in meeting the different time zone needs of their customers, but overall their support is top notch. Friendly, capable, and quick.
Read full review In-Person Training It help us to more familiarize via navigation
Read full review Online Training It was done promptly with right depth of training.
Read full review Implementation Rating It was a longer process to get it activated with all our cards and information. Once it was uploaded, it worked great for our team.
Read full review Alternatives Considered Videos had been recorded using platforms previously but the distribution of these videos was often uncontrolled and untraceable. Consensus provides a platform where we can control, distribute and track shared content. It also allows us to build up stakeholder maps based on video engagement. The platform provided means we no longer have to choose what communication send out with the video; as the platform manages that aspect.
Read full review Guru prioritizes the domain I work in, and their algorithm gives me results focused on my domain first. Depending on the search terms being used, then they provide what is most relevant to the term searched. Very often, this is a time-saving exercise. We also have access to how many people are reading each card, and we can offer feedback to the owner/deviser of a card if the knowledge there is outdated or if a few lines of information would add to the overall context. The data we can extract helps us understand potential gaps and where we could do better.
Read full review Scalability Right now, only customer support using Guru
Read full review Return on Investment I have been able to close deals where offices were not able to join a meeting This has been a great resource for saving time on training the team. We dont have to take time out of the day to sit in classes, we can learn as we go Read full review Streamlined Knowledge Sharing: Guru has significantly improved Tripleseat's internal knowledge sharing. With its user-friendly platform, our team can easily create and access critical information, ensuring everyone stays on the same page. This has boosted collaboration and efficiency across different departments. Enhanced Sales Enablement: Guru's role in building battle cards for our Sales team has been a game-changer. The platform provides quick and easy access to up-to-date, relevant content, helping our sales representatives stay well-informed and confident during customer interactions. This has positively impacted our sales process and customer engagement. Responsive Support and Guidance: The Guru support team's responsiveness and willingness to assist have been invaluable. Whenever we've had questions or needed guidance, they've promptly scheduled meetings, offering insights and suggestions that have proven instrumental in optimizing our use of the platform. This proactive support has contributed to a positive overall experience with Guru at Tripleseat. Read full review ScreenShots