Likelihood to Recommend Computer Services, Inc (CSI)
CSI Watchdog is a great tool when carrying out individual vetting or multiple vetting and can help trace and trace elements that have been placed on red alert, allowing organizations to work with individuals whose reputation is not questionable. However, making entries on its screen can be a daunting task, especially for new users. One needs to familiarise themselves with these tools before one gains some level of proficiency and competence.
Read full review Product is a great tool to serve as a central point to compile and document sox controls. This allows transparency across the team and teammates to edit and view progress. The tool also provides an interface that will make it easy for the internal audit team to track and compile control requests. I particularly like how it lets all of the control owners take ownership of their controls. I am currently exploring some of the advanced tools that support testing and the accuracy and completeness of our data, which i'm very excited to explore.
Read full review Pros Computer Services, Inc (CSI)
Vetting individuals Choice to use multiple red lists Option to run batch vetting Read full review HighBond is great for managing requests, to do’s, and review notes HighBond is generally flexible with the configuration and terminology you can use. HighBond is a good tool for centralizing risks, controls, test plans, and procedures in a framework that allows you to standardize its usage. Read full review Cons Computer Services, Inc (CSI)
The lack of template that can be used by novice users can be a huddle. I find it's UI a little basic, therefore improving on it would make it more competitive. Read full review There’s a bit of a learning curve for reports Report structure is limited and so it forces you to pay for ‘impact reports’ instead of allowing customers to have more freedom in report design The dashboard lists every step in your business process (or area) instead of showing progress by phase. For example, if you want to know where you stand in a business process, it counts every step within the control (for ex. walkthrough, test plan, interim, final). So a process that has 10 controls will show you how many steps out of 40 are completed ( 10 x 4) which is not helpful. Analytics/robotics is not set up by default and you have to have them set up hosting for it (even if you already paid for the package). You cannot have customized dashboards automatically updated somewhere. You have to go into the reports module and double-click the report to run it. The storyboard feature is very limited and isn’t linked to the reports module as mentioned above. Read full review Support Rating Computer Services, Inc (CSI)
HighBond by Galvanize support has some of the best and fastest support that I have experienced. Though we only contact them through emails, they were quick to provide insightful information about our problems. Whenever we email them about an issue, they would be able to reply in less than an hour, ready and prepared with useful solutions to address the issue.
Read full review Implementation Rating Computer Services, Inc (CSI)
Initial setup is quite involved as there is a steep learning curve. Documentation and support are lacking. The default dashboard/reports are not sufficient and require customization and additional costs. Once setup, the data analysis automation saves a lot of time and manual effort for audit and support teams
Read full review Alternatives Considered Computer Services, Inc (CSI)
The only other product I have used is the System for Award Management (SAM), maintained by the US Government. Compared to this, CSI WatchDOG is much more reliable and has more options. I also believe the batch vetting/screening option in CSI WatchDOG gives it a definite edge over SAM.
Read full review Diligent Highbond stacks up somewhat poorly against our other tools. In addition to what was included above, we use some smaller tools that fulfill many of the gaps left by Diligent Highbond. We have since started to move away from Diligent Highbond.
Alteryx is better at processing data and their server tool can be used to publish results for review.
Read full review Return on Investment Computer Services, Inc (CSI)
We have been able to trace and track many red lists within a short period of time. Through CSI watchdog we are able to carry out batch vetting. Read full review It has saved me time generating status reports It has saved me time in coordinating with others to obtain information, since it tracks requests and sends reminders It saves time with to dos and open reviews to keep track of tasks to be completed Read full review ScreenShots Diligent One Platform Screenshots