Customer.io vs. Five9
Customer.io vs. Five9
Product | Rating | Most Used By | Product Summary | Starting Price |
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Customer.io | Small Businesses (1-50 employees) | Customer.io is a customer engagement platform that enables marketers to build sophisticated automated messaging campaigns. With access to real-time behavioral data, users can create personalized and relevant messages to engage and retain customers. This includes sending emails, push notifications, SMS, in-app messages, and more through a visual building experience. Built for scale, Customer.io boasts users among over 5,300 companies, sending over 17 billion messages per year. | $100 per month | |
Five9 | N/A | Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording. | N/A |
Customer.io | Five9 | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Essentials: For startups and small teams engaging customers on their mobile and web apps. - Up to 5,000 profiles*, Send Emails, Push, In-App, and SMS, Visual Workflow Builder, Segmentation, Two Workspaces, Email Support, Customer Community Premium: For high-growth companies looking for greater control over their messaging outcomes. - Everything in Essentials, Custom Data + Message Volume, Premium Product Features, Additional Workspaces, 90-day Onboarding Program, Premium Email & Chat Support, Managed Deliverability, Dedicated IPs, Parcel Pro Licenses, HIPAA Compliance Enterprise: For at-scale companies looking to create world-class customer experiences. - Everything in Premium, Managed Infrastructure*, Customer Success Manager, Quarterly Success Reviews, Technical Account Manager*, Audit Logging & Data Governance*, Parcel Business Licenses, Migration Support*, *Available by consultation. | Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing | ||||||||||||||
More Pricing Information |
Customer.io | Five9 | |
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Top Pros |
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Top Cons |
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Customer.io | Five9 | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Customer.io | Five9 | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Customer.io | Five9 | |
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Likelihood to Recommend | 9.8 (8 ratings) | 8.5 (36 ratings) |
Support Rating | - (0 ratings) | 8.0 (8 ratings) |
Customer.io | Five9 | |
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Likelihood to Recommend | Customer.io | Five9 |
Pros | Customer.io | Five9 |
Cons | Customer.io | Five9 |
Support Rating | Customer.io No answers on this topic | Five9 |
Alternatives Considered | Customer.io | Five9 |
Return on Investment | Customer.io | Five9 |
ScreenShots | Customer.io Screenshots | Five9 Screenshots |