Deskpro vs. Freshdesk
Deskpro vs. Freshdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Deskpro | N/A | Deskpro creates helpdesk software that provides support experiences for businesses across the globe, with the freedom to host the helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside… | $29 per month per user | |
Freshdesk | N/A | Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,… | $0 Up to 10 agents per user |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Deskpro | Freshdesk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Deskpro | Freshdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Deskpro | Freshdesk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (212 ratings) |
Likelihood to Renew | - (0 ratings) | 9.8 (14 ratings) |
Usability | - (0 ratings) | 8.9 (35 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 8.6 (4 ratings) |
Support Rating | - (0 ratings) | 8.6 (33 ratings) |
In-Person Training | - (0 ratings) | 8.2 (1 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.4 (142 ratings) |
Configurability | - (0 ratings) | 8.4 (3 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 9.1 (3 ratings) |
Ease of integration | - (0 ratings) | 8.8 (2 ratings) |
Product Scalability | - (0 ratings) | 9.1 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.0 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.9 (2 ratings) |
Deskpro | Freshdesk | |
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Likelihood to Recommend | Deskpro No answers on this topic | Freshworks Inc |
Pros | Deskpro No answers on this topic | Freshworks Inc |
Cons | Deskpro No answers on this topic | Freshworks Inc |
Likelihood to Renew | Deskpro No answers on this topic | Freshworks Inc |
Usability | Deskpro No answers on this topic | Freshworks Inc |
Reliability and Availability | Deskpro No answers on this topic | Freshworks Inc |
Performance | Deskpro No answers on this topic | Freshworks Inc |
Support Rating | Deskpro No answers on this topic | Freshworks Inc |
In-Person Training | Deskpro No answers on this topic | Freshworks Inc |
Online Training | Deskpro No answers on this topic | Freshworks Inc |
Implementation Rating | Deskpro No answers on this topic | Freshworks Inc |
Alternatives Considered | Deskpro No answers on this topic | Freshworks Inc |
Contract Terms and Pricing Model | Deskpro No answers on this topic | Freshworks Inc |
Scalability | Deskpro No answers on this topic | Freshworks Inc |
Return on Investment | Deskpro No answers on this topic | Freshworks Inc |
ScreenShots | Deskpro Screenshots |