Deskpro vs. Spiceworks Help Desk
Deskpro vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Deskpro | N/A | Deskpro creates helpdesk software that provides support experiences for businesses across the globe, with the freedom to host the helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside… | $29 per month per user | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
Deskpro | Spiceworks Help Desk | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Deskpro | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Deskpro | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Deskpro | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Deskpro | Spiceworks Help Desk | |
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Likelihood to Recommend | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Pros | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Cons | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Usability | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Deskpro No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Deskpro No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | Deskpro Screenshots |