AgileBox by DevSamurai vs. ServiceNow IT Business Management

Well suited:

• Estimation of user stories in agile team.
• Recording the estimations and events directly to JIRA.
• Estimations can be done without leaving JIRA.
• Best suitable in this pandemic situation as most of the people are working remotely.
• Different estimation scales are present to adapt as per the team norms for example Fibonacci, T-shirt sizing and custom estimations as well.

Scenarios where it is less suitable:

• Where only inbuilt chat box from DevSamurai is used. So synchronization is an issue there.
• And apart from that a consistent internet connectivity is required.

Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.

Incentivized

• Usefull interface.
• Don't need any training for using guide.
• Challenging.

Incentivized

• Creating Requests
• Knowledge base article
• Hassle free UI

Incentivized

• Live chat box feature need to be improvised as it still not robust.
• Integration module should be flexible enough to stick with other workflow tools.

• New UI is bad. Transition is not liked by users
• Notifications can be improved. The mail notifications are little off
• Category changes are not supposed to be hard

Incentivized

The only application we use in planning poker studies in the organization.

Incentivized

Salesforce Appex Microfocus ITOM and related

Incentivized

• Estimation of user stories and updating the JIRA is automated and hence resulted in reduced efforts in poker planning.
• No need to be present under same roof for estimation, and hence a flexibility which is much required in this scenario.
• Clients can have a clear and better picture of estimation at any time with all statistics and hence customer sees more transparency.

• Best ITSM tool
• Clean UI
• Deployment is easy

Incentivized