Dixa, headquartered in Copenhagen, offers their VoIP and call center software, featuring browser based phone, email, and live chat, intelligent skill-based call routing and other agent management tools, queue management and prioritization, and other features designed to provide scalable customer support for ecommerce and small businesses.
$39
per month per user
Kustomer
Score 7.7 out of 10
N/A
Kustomer is a customer service CRM platform built for managing high support volume by optimizing experiences throughout the customer service journey. Kustomer was acquired by Facebook in late 2020, but spun out in 2023 and re-launched as an independent entity, Kustomer, LLC.
$89
per month per user
Pricing
Dixa
Kustomer
Editions & Modules
Essential
$39
per month per user
Growth
$89
per month per user
Ultimate
$139
per month per user
*Custom
Contact for quote
per month per user
Enterprise
$89
per month, per user
Ultimate
$139
per month, per user
Offerings
Pricing Offerings
Dixa
Kustomer
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
All pricing plans are billed annually with a 5 seat minimum.
Monthly pricing is available upon request (includes a surcharge).
Many product add-ons available:
- Dixa Chatbot
- Dixa Quality and Insights
- Collaboration Users
- Seasonal Agents
Service add-ons
- Active Guidance: Dixa Platform
- Active Guidance: Chatbot & Automation
- Custom Card Integration
All plans require an annual subscription and 8 users minimum.
More Pricing Information
Community Pulse
Dixa
Kustomer
Considered Both Products
Dixa
No answer on this topic
Kustomer
Verified User
Administrator
Chose Kustomer
I find it baffling how little data can be stored or associated with a customer in many other systems, and how difficult that can be to set up. It is fine if you already have a robust CDP that you can hook up and use to power your CRM, but it is rare that an organization has the …