Fuze vs. Slack
Product | Rating | Most Used By | Product Summary | Starting Price |
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Fuze | Enterprise companies (1,001+ employees) | Fuze is a cloud-based unified communications platform that includes IP PBX voice service, video conferencing, and collaboration tools such as content sharing and instant messaging capabilities. It also integrates with a wide range of popular CTI, CRM, and click-to-call solutions. | $15 per month | |
Slack | N/A | Slack is a group messaging or team collaboration app that aims to simplify communication for businesses. Features include open discussions, private groups, and direct messaging, as well as deep contextual search and message archiving, and file sharing. Slack integrates with a number of other tools, such as MailChimp, Dropbox, and Google Drive. Slack was acquired by Salesforce in December 2020. The product is free to use, and also has paid plans with more features and greater controls. The… | $0 per month per user |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | — | *Per active user, per month, when paying once a year. Pro is $8.75 USD per active user when paying month to month. Business+ is $15.00 USD per active user when paying month to month. | ||||||||||||||
More Pricing Information |
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Considered Both Products | Fuze | Slack No answer on this topic |
Top Pros |
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Top Cons |
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Highlights |
Research Team Insight Published Fuze and Slack are two communication platforms with very different features, but with some areas of overlap. Both provide video conferencing and collaboration capabilities to certain extents. Fuze’s core identity is as a VoIP provider, with robust video conferencing, calling, and contact center capabilities. Based on reviewer demographics, it is more commonly used by midsized companies and enterprises. Slack’s core function is messaging and collaboration, with a wide range of integrations into the rest of businesses’ collaboration or development tools. The messaging platform is commonly used across business sizes. FeaturesBoth Fuze and Slack have strong features to suit their target audiences but they serve very distinct needs. Fuze stands out for its robust calling and video conferencing capabilities. These functions are very robust, including high-quality screen sharing. It also offers more advanced call routing and contact center capabilities, which help manage inbound calls from clients, customers, and prospects. In contrast, Slack’s specialty is its role as a collaboration hub. It offers a superior messaging infrastructure that businesses can customize to their needs. It also has an immense range of prebuilt integrations, which allows businesses to centralize communications across multiple applications to the Slack dashboard. LimitationsWhile Fuze and Slack both excel in their respective niches, they are limited beyond their core roles. Fuze lacks any mature messaging functionality in the product. It’s support for collaboration functions beyond the actual meetings, such as file sharing, are also not as developed. There are also fewer prebuilt integrations available. This requires post-implementation developer work to integrate Fuze with businesses’ other technologies. In contrast, Slack’s face-to-face communications offering are very weak compared to its messaging capabilities. The platform’s video chatting feature is still immature at best, with lower quality and far fewer features available compared to true video conferencing and VoIP products. It’s also very reliant on third party integrations for its expanded range of capabilities. For instance, Slack lacks any scheduling capabilities for meetings or events, relying instead of integrations with apps like Google Calendar to deliver this ability. PricingFuze’s pricing is a set amount per minute of communication, based on what product or service is being used and where the communication is going to. Calls in the U.S., Canada, much of western Europe, and East Asia range from $.02-$.40 per minute for outbound tolled rates and can be several times higher for toll-free rates. Fuze meetings that are “Dial-In” range from $.08-$.75/min, and dial-out is free. Call recordings cost $.02/min. Slack offers 3 pricing packages for its platform. The Standard package, at $6.67/user/month when billed annually, is designed for SMBs and offers the core collaboration mechanisms, including group video calls and screen sharing. The Plus package, at $12.50/user/month when billed yearly, adds additional administrative tools and more guaranteed uptime. The Enterprise Grid plan, which is priced by quote from the vendor, adds unlimited workspaces, data loss prevention support, a dedicated customer success team, and HIPAA compliance. |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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Mobile apps |
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Project Management |
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Communication |
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File Sharing & Management |
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Fuze | Slack | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Stackby Score 9.9 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Troop Messenger Score 9.7 out of 10 |
Enterprises | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 | HCL Connections Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Fuze | Slack | |
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Likelihood to Recommend | 8.2 (116 ratings) | 9.3 (408 ratings) |
Likelihood to Renew | 7.7 (20 ratings) | 9.4 (20 ratings) |
Usability | 7.1 (12 ratings) | 9.9 (29 ratings) |
Availability | 8.9 (3 ratings) | - (0 ratings) |
Performance | 8.0 (3 ratings) | - (0 ratings) |
Support Rating | 7.4 (88 ratings) | 1.0 (65 ratings) |
In-Person Training | 8.0 (2 ratings) | - (0 ratings) |
Online Training | 9.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (111 ratings) | 10.0 (2 ratings) |
Configurability | 8.7 (3 ratings) | - (0 ratings) |
Ease of integration | 8.0 (3 ratings) | - (0 ratings) |
Product Scalability | 7.8 (3 ratings) | - (0 ratings) |
Vendor post-sale | 8.6 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (3 ratings) | - (0 ratings) |
Fuze | Slack | |
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Likelihood to Recommend | Fuze | Salesforce |
Pros | Fuze | Salesforce |
Cons | Fuze | Salesforce |
Likelihood to Renew | Fuze | Salesforce |
Usability | Fuze | Salesforce |
Reliability and Availability | Fuze | Salesforce No answers on this topic |
Performance | Fuze | Salesforce No answers on this topic |
Support Rating | Fuze | Salesforce |
In-Person Training | Fuze | Salesforce No answers on this topic |
Online Training | Fuze | Salesforce No answers on this topic |
Implementation Rating | Fuze | Salesforce |
Alternatives Considered | Fuze | Salesforce |
Scalability | Fuze | Salesforce No answers on this topic |
Return on Investment | Fuze | Salesforce |
ScreenShots |