Overview
What is RingEX?
RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.
RingEX Central Service Review
RingEX Review
Value for the Money
Consolidating Your Tech Stack Helps BIG Time!
RingEX Bring Best of Class VOIP Solutions to SMB's
Excellent Service from Ring!
RingCentral MVP - Review in Education Setting
It's fast, reliable, easy to set up/use & has been well received by all …
RingEX is a pricey but very reliable VOIP option for business phones.
RingEX has potential, but may not be ideal for franchise organizations...
RingEX is a good VOIP System in General
RingEX for a reason
RingEX - Rockstar app at a low price
RingEX
How RingEX Differs From Its Competitors
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
The flexibility of the mobile app, so you don't have to ring external people …
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Unified Communications Solution
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Call recording (127)8.787%
- Message alerts (141)8.383%
- Answering rules (136)8.383%
- Call reports (126)8.181%
Reviewer Pros & Cons
Pricing
Essentials (up to 20 users)
$19.99
Standard
$27.99
Premium
$34.99
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.99 per month
Product Demos
RingEX Interactive Demo - G2
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 8Hosted PBX(80) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 8.2Multi-level Interactive Voice Response (IVR)(106) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 7.3User templates(97) Ratings
Create and apply batch configurations to multiple users at once
- 8.1Call reports(126) Ratings
Historical call analysis and trending metrics
- 8.8Directory of employee names(124) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 8.3Answering rules(136) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 8.7Call recording(127) Ratings
Automatic recording of inbound and outbound calls
- 8.4Call park(107) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 8.4Call screening(117) Ratings
Ability to block numbers or send calls directly to voicemail
- 8.3Message alerts(141) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 7.6Video conferencing(98) Ratings
Built-in video conferencing capabilities
- 8.4Audio conferencing(114) Ratings
Audio conferencing credentials for all on the system.
- 8Video screen sharing(69) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.1Instant messaging(83) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.7Mobile app for iOS(113) Ratings
App for iPhone and iPad
- 9Mobile app for Android(94) Ratings
Android app
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is RingEX?
Small Business
RingEx provides a platform specifically for small businesses who need an easy-to-use phone system. It comes with support for cloud phone (standard VoIP) and team messaging features in addition to support for online meetings and fax. Users can try a free trial of this offering before purchasing.
Enterprise
Designed to scale for larger, global businesses. Not only supports inter-office communication, but communications with customers and clients.
- All in-one phone, video conferencing, and team messaging
- Team collaboration with file sharing and task assignments/scheduling
- Online meetings (video conferencing, screen-sharing)
- Outbound customer contact center w/ omnichannel routing and a
- Digital and social engagement platform
RingEX Video
RingEX Integrations
RingEX Competitors
RingEX Technical Details
Deployment Types | On-premise |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(422)Attribute Ratings
- 8.9Likelihood to Renew15 ratings
- 8.2Availability90 ratings
- 8Performance2 ratings
- 8.4Usability11 ratings
- 5Support Rating28 ratings
- 7.3In-Person Training1 rating
- 7.8Implementation Rating6 ratings
- 7Configurability1 rating
- 9.6Product Scalability2 ratings
- 9Ease of integration1 rating
- 8Vendor pre-sale1 rating
- 4Vendor post-sale1 rating
- 1Professional Services1 rating
- 1Contract Terms and Pricing Model1 rating
Reviews
(1-25 of 160)Grateful user!!
- Text students
- Call students
- Receive texts from students
- Receive calls from students
- Great customer service
- User friendly
- Excellent means of communication
- Extremely convenient
RingEX Central Service Review
- Receives calls
- Keep track of all incoming and going calls
- User friendly voice mail
- good customer support
- less automated choices when trying to reach a customer service person
- mobile app could be stream lined
- pricing
RingEX Review
- Rarely drops calls.
- The text capabilities are strong, and in a visually appealing interface.
- Easy to store and transfer information
- Ability to create group chats
Value for the Money
- Various phone plans
- Ability to add/subtract phones in the app
- On the spot recording of a new outgoing message
- Ease of adding call routing
- Menu of features could be simplified
- Ability to change call routing is time consuming
Consolidating Your Tech Stack Helps BIG Time!
When I can access about 80% of our tech stack in one app, my productivity shoots through the roof now that I do not have to use many apps just to plan a meeting or access my notes.
I recommend RingEX to any company with scheduling, collaboration, and burdensome tech stacks.
- Scheduling
- Collaboration
- Meetings
- Record Keeping
- Creating templates for status messages
- Scheduling when certain away statuses are set
- HUD information next to the same place a user status is located
The user interface is user-friendly for even the least experienced users in the workspace.
RingEX Bring Best of Class VOIP Solutions to SMB's
- Mobile VOIP access
- SMS and Faxing Features
- IVR Menus and advanced call routing
- Call queues and history logs
- Custom rule scheduling can be overly complicated since the last major update
- Support teams can be so eager to follow up that they reach out excessively during weekends while we have informed them we are not open
- Costs have become a bit higher than when we had started working with RingCentral.
Excellent Service from Ring!
- Transfers calls
- Create conference calls
- Add others to conference calls
- Connecting with Salesforce
- Connecting with Webex
- Connecting with Zoom
RingCentral MVP - Review in Education Setting
It's fast, reliable, easy to set up/use & has been well received by all of the staff in the school.
It provides great flexibility to grow with us, as our requirements continue to grow & evolve. So long as you have an IP based handset & the correct license, you can install a handset wherever there is a PoE enabled ethernet point.
- Easy to use & navigate web interface.
- Simple, yet customisable IVR options.
- A vast wealth of knowledge via the RingCentral University (support is also brilliant!)
- Cost is slightly on the higher end of the spectrum, there are cheaper systems out there, not really aimed at Education in terms of pricing initially.
- Some ELEMENTS on the administrative side are unveiled by digging down into other options. Can be resolved by a "Related Options" links on some menus (admin portal).
- Had never heard of the company until attending BETT show in 2022. Would be good to market towards Education sector more prominantly with Educational discounts/offers.
Not as suitable to smaller businesses as the cost is a big factor which could hold some people back from looking into the system further, which offers a wealth of options to tailor it to your needs.
RingCentral can be set up by someone without a technical background, as customer support is very good & there is a wealth of information via the RingCentral Univeristy so you can learn the system inside & out.
- Reliability
- Flexibility
- Devices Supported
- Technical Support
- Physical Device Provisioning
- Technical Support
- Price
- User Management
- Calls can be answered by anyone logged into the app
- Text messaging with customers is relatively easy
- Text messaging internally with employees can also be done
- We are having issues with calls where at least once a week the calls to our main number only come to the owner's app. As such, we are missing customer calls. Even the voicemails are not deposited to the main number, so we're not properly following up with the missed calls. RingEX has been investigating it for a while and has yet to resolve it.
- The reporting that we have access to is very lacking. I'd like to see analytics of call volume, missed calls, peak call times, call length, etc. for our location only. Our data is combined with all of the other franchisees and it's very difficult to see how we are performing individually. The filters are very limited as well. This may be more of an issue with how the franchisor chose to set it up, but regardless it's not very easy to use nor very helpful.
- It took a long time to get texting to work. Not sure what the issue was, but I was told for weeks that it had to be an issue on my side, but ultimately it was a setting that I didn't have access to. It should be easier to configure and have texting enabled by default.
- When a call comes in, you can't see what number the call came in on. The display for incoming calls could be improved.
RingEX is a good VOIP System in General
- Their tech support team is knowledgeable
- The RingEX system interfaces well with PC Recruiter; I can type my notes in real time while on the call.
- I can also send texts through RingEX
- While the tech support team is very good, the wait times can be very long.
- It took several weeks to set up SMS ability and although I was given a free 30 day trial before the monthly fee began, it took over 30 days to set it up so I couldn't really learn it for free.
- They don't offer an aut-dial function or auto voicemail function
RingEX experience
- Assist with phone set up
- Tecnical Updates
- CSR Knowledge
- CSR English comprehension
RingEX for a reason
- Calling
- Messaging
- Easy access for user
- User Interface can be improved
- Sometimes when the network is disrupted the call keeps on going
RingEX - Rockstar app at a low price
- Auto Receptionist
- Voicemail Recording and Transcription
- Scheduling of Office hours
- Close Caption for Ultra
- Fast update of Technical Support
- Phone Beta for all
RingEX
- Reliability
- Ease of Use
- Resource Friendly
- Could have better support
- Sometimes can be delayed to connecting
- Better O365 integration
RingEX is a solid, reliable upgrade from on-prem VOIP
- Short learning curve - it doesn't take long to get the basics down.
- Support tickets are handled well. Even just Q&A chats with support people are worthwhile.
- Uptime. Solid uptime.
- Fractured billing - we use CX as well, and the fact that they are billed separately is baffling.
- Allow distinct branding for individual sites.
RingEX a great tools to help your company!
- Reports
- Tracking
- Handle Voice Call
- Access to change campaigns for agents
- Interface should be friendly
- Can improve the dashboard
RingEX has unified all our avenues of communication!
- VOIP calling - call quality is excellent and has replaced our traditional landline phones
- Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
- Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.
- The desktop app updates are somewhat annoying. It seems the desktop app will randomly close and restart when there is a new version pushed out by RingEX. Not a huge deal but it is sometimes annoying to be reading an instant message on the app and it will close/restart without warning.
- I'd like to see the mobile app have an easier way to be offline than logging out of the app entirely. I may want to be able to message using the chat feature but just not accept phone calls. Or have my phone calls go to my desk phone or desktop app but not ring my mobile app in certain situations.
Pandora Box Journey
- calling
- texting
- Voice mail
- adding dictionary
Migrating to a VOIP solution with RingEX.
- Easy to use admin interface.
- Prompt and knowledgeable support staff.
- Provides a cost-effective VOIP solution.
- A telephony partner sitting as a Leader on the Gartner Magic Quadrant.
- More info on the functionality that each available user licence provides.
- Better integration within the Microsoft Teams platform - especially around voicemail management and 'do not disturb' status updates.
- More accurate AI for the text-to-speech voicemail transcription.
So much more then we bargained for!
- incoming and outgoing calls
- incoming and outgoign faxes
- collaboratoin/screen sharing
- voice mail
- blocking spam calls
Reliable and swift support is always available!
- Call logs, historical accuracy
- Keeps people and organizations accountable
- Easy to use infrastructure - don't need a phone to make use of product/service
- Combining apps into one main, easy to use application
- Accessing RingEX can be confusing on the backend
- Perhaps offering a custom ringtone instead of a default for individuals
RingEX and Microsoft
- Call quality
- MS integrations
- Call handling
- Admin Portal can be confusing
- Cost is high compared to other options
Stay far away
- In my opinion, Bait and switch
- In my opinion, Long annoying contracts
- In my experience, Give you the run around to cancel
- Stand behind sales people
- Show some compassion to your customers
- Allow companies to add or remove users as needed
RingEX, better then the competition.
- Call transfers.
- Group calls.
- IVR functionality.
- Voice quality.
- Better documentation.
- Call transfers.
- Live support.