Genesys Cloud CX vs. TeleCMI
Genesys Cloud CX vs. TeleCMI
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Cloud CX | N/A | Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider. | $75 per month | |
TeleCMI | Mid-Size Companies (51-1,000 employees) | TeleCMI provides business voice solutions for sales. The cloud-based telephony communication platform is designed for companies and aims to increase sales' productivity and streamline operations. Their products are tailored to provide business phone systems for startups, SMEs, and enterprises. TeleCMI integrates with the user's CRM and helpdesk tools to enable a hassle-free transition to the system. It boasts robust global network connectivity, with international numbers available in… | $1,000 per year Upto 4 Users |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing plans can also be billed hourly. | — | ||||||||||||||
More Pricing Information |
Genesys Cloud CX | TeleCMI | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Cloud CX | TeleCMI | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Cloud CX | TeleCMI | |
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Likelihood to Recommend | 8.6 (413 ratings) | - (0 ratings) |
Likelihood to Renew | 7.2 (37 ratings) | - (0 ratings) |
Usability | 9.1 (68 ratings) | - (0 ratings) |
Availability | 8.3 (6 ratings) | - (0 ratings) |
Performance | 8.1 (6 ratings) | - (0 ratings) |
Support Rating | 7.1 (97 ratings) | - (0 ratings) |
In-Person Training | 7.7 (4 ratings) | - (0 ratings) |
Online Training | 7.6 (10 ratings) | - (0 ratings) |
Implementation Rating | 8.2 (18 ratings) | - (0 ratings) |
Configurability | 8.2 (5 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.6 (13 ratings) | - (0 ratings) |
Ease of integration | 5.0 (7 ratings) | - (0 ratings) |
Product Scalability | 8.3 (6 ratings) | - (0 ratings) |
Professional Services | 7.6 (10 ratings) | - (0 ratings) |
Vendor post-sale | 8.3 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 8.3 (7 ratings) | - (0 ratings) |
Genesys Cloud CX | TeleCMI | |
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Likelihood to Recommend | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Pros | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Cons | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Likelihood to Renew | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Usability | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Reliability and Availability | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Performance | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Support Rating | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
In-Person Training | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Online Training | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Implementation Rating | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Alternatives Considered | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Contract Terms and Pricing Model | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Scalability | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Professional Services | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
Return on Investment | Genesys | TeleCMI Technologies Private Limited No answers on this topic |
ScreenShots | Genesys Cloud CX Screenshots | TeleCMI Screenshots |