Genesys Multicloud CX (discontinued) vs. InMoment XI Platform
Genesys Multicloud CX (discontinued) vs. InMoment XI Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A | |
InMoment XI Platform | N/A | InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021. | N/A |
Genesys Multicloud CX (discontinued) | InMoment XI Platform | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Genesys Multicloud CX (discontinued) | InMoment XI Platform | |
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Top Pros | ||
Top Cons |
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Genesys Multicloud CX (discontinued) | InMoment XI Platform | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Genesys Multicloud CX (discontinued) | InMoment XI Platform | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Genesys Multicloud CX (discontinued) | InMoment XI Platform | |
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Likelihood to Recommend | 7.7 (147 ratings) | 8.0 (2 ratings) |
Likelihood to Renew | 7.9 (26 ratings) | - (0 ratings) |
Usability | 6.9 (18 ratings) | - (0 ratings) |
Availability | 8.0 (4 ratings) | - (0 ratings) |
Performance | 7.1 (4 ratings) | - (0 ratings) |
Support Rating | 8.7 (21 ratings) | - (0 ratings) |
In-Person Training | 8.1 (3 ratings) | - (0 ratings) |
Online Training | 7.3 (2 ratings) | - (0 ratings) |
Implementation Rating | 3.8 (11 ratings) | - (0 ratings) |
Configurability | 6.5 (3 ratings) | - (0 ratings) |
Ease of integration | 2.0 (4 ratings) | - (0 ratings) |
Product Scalability | 7.3 (4 ratings) | - (0 ratings) |
Vendor post-sale | 7.3 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 7.3 (2 ratings) | - (0 ratings) |
Genesys Multicloud CX (discontinued) | InMoment XI Platform | |
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Likelihood to Recommend | Discontinued Products | InMoment |
Pros | Discontinued Products | InMoment |
Cons | Discontinued Products | InMoment |
Likelihood to Renew | Discontinued Products | InMoment No answers on this topic |
Usability | Discontinued Products | InMoment No answers on this topic |
Reliability and Availability | Discontinued Products | InMoment No answers on this topic |
Performance | Discontinued Products | InMoment No answers on this topic |
Support Rating | Discontinued Products | InMoment No answers on this topic |
In-Person Training | Discontinued Products | InMoment No answers on this topic |
Online Training | Discontinued Products | InMoment No answers on this topic |
Implementation Rating | Discontinued Products | InMoment No answers on this topic |
Alternatives Considered | Discontinued Products | InMoment No answers on this topic |
Scalability | Discontinued Products | InMoment No answers on this topic |
Return on Investment | Discontinued Products | InMoment |
ScreenShots | Genesys Multicloud CX (discontinued) Screenshots |