Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations.
We chose it for a better customer experience, and I think the most practical way to achieve this is Genesys Power Routing. You can watch all Routing operations live. All audio and digital industries enable us to combine business elements and inbound and outbound interactions. …
It has less functionality and is not cloud-based, so I feel like there is reduced capacity. Genesys Multicloud CX has limited functionality as it can't seem to expand compared to Genesys Cloud CX. Today's technology and other ones that I haven't used but have seen demos seem to …
1) Omnichannel capabilities 2) Easier to integrate 3) User-friendly 4) Stable Organization with good product offers 5) Good customer end-to-end support
Genesys Multicloud CX has the Enterprise, Bulk solution and ability to be customized to an extent that no other product has. I would say that any of the Genesys products has a leading edge on the competition, and suits brackets of their own on the market, and for us, the …
ININ is an all-in-one solution, however, Genesys has a modular structure. Therefore, it has a good opportunity on the technical side, such as maintenance and upgrade/downgrade. You don't need to do maintenance on all solutions, it's just the related module that needs to be …
The above mentioned technologies also provide the same solutions as Genesys Engage does. However, Genesys Engage leads this market as this solution package contains all the functionalities provided by different software mentioned above as distinct functionality is provided by …
Genesys Multicloud CX (formerly Genesys Engage) is a lot more complex than Genesys PureConnect. In addition, it seems like Genesys never makes Genesys Multicloud CX (formerly Genesys Engage) easier to manage--features are added, UIs and are created, but it doesn't seem like the …
Genesys is a very powerful platform leading in contact center technology. Very up to date in the technologies used in the platform. Easy to integrate with.
Using a cloud environment replaces aging and antiquated technology. Relying less on infrastructure has allowed for more time to develop new solutions on the Genesys platform.
Call center can be built on open source software like Asterisk and Tomcat services. But it would be harder to support and may not include some important functions.