Likelihood to Recommend Gong is great for: - Reviewing different calls, whether it is a discovery call, demo, follow-up, technical conversation or syncs with key stakeholders - To easily map out the different sections in the call like: Pricing, competitor, next steps, etc - Share recordings with customers or prospects. You can put a time limit for how long the recording will be available
Read full review Goodmeetings has been a helpful tool within our team's ecosystem. It is well suited for preparing for calls, and reflecting on previous calls. It is also good at automating mundane tasks so the team can focus on the important sale. It is less appropriate for analyzing calls - sometimes it is more difficult to understand body language, especially in challenging market environments
Read full review Pros Recommendations to improve (silence time, speaking ratio, etc.) Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says Transcription - it has been accurate, and helps when trying to learn how to handle rejections Read full review Prospect potential buyers and prepare ahead of the call Assess team performance Amazing 24/7 Customer Support Repetitive task automation Read full review Cons Would like to have Gong use AI to alert me when a customer is at risk for attrition Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error. Read full review Forecasting outcomes based on meetings Integration with CRM Pricing of the product Read full review Likelihood to Renew We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.
Read full review Usability Gong is extremely easy to use with a clear UX outlining where to find all necessary details. The additions of call summaries and key points, to the existing recording + transcripts now makes it so much easier to quickly get snapshots of what was said during meetings, something that is especially important when deals or accounts are changing hands. With Gong I can get the coles notes in a fraction of time.
Read full review Support Rating I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
Siphesihle Jade McEtywa Continuous Improvement Audiologist: Team Support, Training, Content Development & Quality Control
Read full review Implementation Rating This is nothing something I'm able to answer
Read full review Alternatives Considered CoPilot is good software, and the prices were relatively equal between the two. Gong's representative was more hands on in making us feel comfortable switching software and changing our infrastructure to accommodate. It was this care and handholding that put us over the edge. The actual product between the two was marginal and for our needs made no difference.
Read full review Goodmeetings is known to be a strong product in the industry and this up-and-coming field. We checked out several products and ultimately selected Goodmeetings for a few reasons, including: live support, reasonable price point, automation of tasks throughout the sales process, ability to integrate with other apps, and ease of material uploading. We are happy with the decision and plan to keep using it moving forward
Read full review Contract Terms and Pricing Model I was not involved with the process
Read full review Professional Services I was not involved with the process
Read full review Return on Investment Greater acceptance of a live conversation by our customers, especially the ones that weren't so responsive via email. Greater understanding of how to better interact with every customer and personalize our workflow for each of them. An increase in the good spirits among the team, since all participate in the review meetings, they are no longer shy or don't feel victimized anymore when working on improving our skillset. Read full review Helped assess and characterize prospects in the pipeline Better sales pitches after reviewing past calls Consistent messaging through pre-recorded pitches Read full review ScreenShots