Gong vs. Observe.ai
Gong vs. Observe.ai
Product | Rating | Most Used By | Product Summary | Starting Price |
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Gong | N/A | Gong helps people and companies reach their potential. The Gong Revenue Intelligence Platform™ enables customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, to empower revenue and go-to-market teams to determine the best actions for winning outcomes. The vendor boasts companies like Morningstar Inc., Paychex, LinkedIn,… | N/A | |
Observe.ai | N/A | Observe.AI, a provider of Contact Center AI in San Francisco, supports customer experiences and agent performance by helping to analyze interactions, extract sentiment insights and streamline workflows. With Observe.AI, businesses transcribe interactions to coach agents while gaining visibility into customer service operations. Observe.AI technology includes agent assistance, automatic speech recognition, and Natural Language Processing (NLP) to contact centers. | N/A |
Gong | Observe.ai | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Contact vendor for pricing information. | ||||||||||||||
More Pricing Information |
Gong | Observe.ai | |
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Top Pros |
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Top Cons |
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Gong | Observe.ai | |
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Small Businesses | Clari Copilot Score 8.9 out of 10 | Clari Copilot Score 8.9 out of 10 |
Medium-sized Companies | Clari Score 8.2 out of 10 | Clari Score 8.2 out of 10 |
Enterprises | Clari Score 8.2 out of 10 | Clari Score 8.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Gong | Observe.ai | |
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Likelihood to Recommend | 9.4 (443 ratings) | 9.3 (3 ratings) |
Likelihood to Renew | 8.7 (10 ratings) | 10.0 (1 ratings) |
Usability | 9.2 (211 ratings) | 10.0 (1 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 9.6 (99 ratings) | - (0 ratings) |
Implementation Rating | 8.8 (5 ratings) | - (0 ratings) |
Configurability | 9.1 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.1 (1 ratings) | - (0 ratings) |
Ease of integration | 9.1 (1 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (1 ratings) | - (0 ratings) |
Gong | Observe.ai | |
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Likelihood to Recommend | Gong.io | Observe.ai |
Pros | Gong.io | Observe.ai |
Cons | Gong.io | Observe.ai |
Likelihood to Renew | Gong.io | Observe.ai |
Usability | Gong.io | Observe.ai |
Support Rating | Gong.io | Observe.ai No answers on this topic |
Implementation Rating | Gong.io | Observe.ai No answers on this topic |
Alternatives Considered | Gong.io | Observe.ai |
Contract Terms and Pricing Model | Gong.io | Observe.ai No answers on this topic |
Professional Services | Gong.io | Observe.ai No answers on this topic |
Return on Investment | Gong.io | Observe.ai |
ScreenShots | Gong Screenshots | Observe.ai Screenshots |