HGS PULSE vs. Pega Customer Decision Hub
HGS PULSE vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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HGS PULSE | N/A | HGS Pulse is a contact center analytics software solution designed to reduce costs, improve the CX, and increase the operational efficiency of call centers, from HGS Digital of Hinduja Global Solutions Ltd. | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
HGS PULSE | Pega Customer Decision Hub | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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HGS PULSE | Pega Customer Decision Hub | |
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Small Businesses | Ortto Score 8.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.3 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.3 out of 10 | Conversica Score 9.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HGS PULSE | Pega Customer Decision Hub | |
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Likelihood to Recommend | - (0 ratings) | 8.1 (9 ratings) |
HGS PULSE | Pega Customer Decision Hub | |
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Likelihood to Recommend | Hinduja Global Solutions No answers on this topic | Pegasystems |
Pros | Hinduja Global Solutions No answers on this topic | Pegasystems |
Cons | Hinduja Global Solutions No answers on this topic | Pegasystems |
Alternatives Considered | Hinduja Global Solutions No answers on this topic | Pegasystems |
Return on Investment | Hinduja Global Solutions No answers on this topic | Pegasystems |
ScreenShots | Pega Customer Decision Hub Screenshots |