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Idiomatic Customer Feedback Analytics Platform vs. Medallia Video

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Idiomatic Customer Feedback Analytics Platform
Score 0.0 out of 10
N/A
Idiomatic is Voice of Customer in a box, used by companies such as Pinterest and HubSpot. It can be used to build a voice of customer program or to look into automating an existing program. With Idiomatic, customer feedback can power the VOC to make changes that actually improve your Customer Experience. Idiomatic: Ingests customer feedback from every data source. Automatically classifies the feedback so there is no need to read every…
$399
per month + $0.05/comment
Medallia Video
Score 8.0 out of 10
N/A
Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change.N/A
Pricing
Idiomatic Customer Feedback Analytics PlatformMedallia Video
Editions & Modules
Simple data sources (e.g. reviews, social, 1-question surveys such as NPS, CSAT)
$399
per month + $0.05/comment
Complex data sources (e.g. support tickets, multi-question surveys)
$1999
per month + $0.05/ticket
No answers on this topic
Offerings
Pricing Offerings
Idiomatic Customer Feedback Analytics PlatformMedallia Video
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Idiomatic Customer Feedback Analytics PlatformMedallia Video
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Best Alternatives
Idiomatic Customer Feedback Analytics PlatformMedallia Video
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User Ratings
Idiomatic Customer Feedback Analytics PlatformMedallia Video
Likelihood to Recommend
-
(0 ratings)
8.0
(2 ratings)
User Testimonials
Idiomatic Customer Feedback Analytics PlatformMedallia Video
Likelihood to Recommend
Idiomatic
No answers on this topic
Medallia
This is well suited when you need to gather customer feedback and understand the voice of the customer in the interactions. It creates an auto generated method that can be easily managed and maintained once set up and running. This may be hard when you want to change your approach often and target very specific small groups for custom things.
Verified User
Anonymous
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Pros
Idiomatic
No answers on this topic
Medallia
  • Capture voice of the customer
  • Predicts behavior and identifies opportunities for improvement
  • Pre-built templates I can personalize with the customer comments and case data provided
Verified User
Anonymous
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Cons
Idiomatic
No answers on this topic
Medallia
  • Implementation
  • Email delivery (spam risk).
  • Sharing access.
Verified User
Anonymous
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Return on Investment
Idiomatic
No answers on this topic
Medallia
  • It's pricey, but so is losing a customer
  • The AI feature could be a little more robust
  • Training on its features would be a HUGE benefit.
Verified User
Anonymous
Read full review
ScreenShots